Technical Manger ( Cloud Delivery Operations ) Hyderabad, Telangana | Full Time

We are looking for a Technical Service Delivery Manager / Technical Manager {Cloud Delivery Operations} is responsible for overseeing the end-to-end management, optimization, and operational efficiency of AWS or Google Cloud Platform (GCP), and other cloud platform, should have hands-on experience working on the Data Centre Operations. This role ensures seamless global service delivery, high availability, cost efficiency, and compliance with industry regulations while driving ITIL-based service management across cloud ecosystems.

As a key leader in global cloud operations, you will ensure the effective implementation of ITIL best practices, including Incident, Problem, Change, and Release Management. The role involves monitoring and optimizing cloud infrastructure, ensuring multi-region scalability, and aligning cloud services with business objectives. The TSDM also collaborates with internal IT teams, cloud vendors, and global business stakeholders to enhance service reliability, security, automation, and operational excellence.

This position requires ITIL-based service management, and global service delivery frameworks. You shall be responsible for risk management, security enforcement, regulatory compliance, and continuous service improvement.

Skills Required
• 10 years of IT service delivery experience, with 5 years managing cloud environments (AWS, GCP, Azure, or other platforms).
• Hands-on experience in monitoring, troubleshooting, and optimizing cloud environments across multiple regions.
• Expertise in cloud security, compliance frameworks, and automation tools.
• Proven ability to lead global teams, manage vendors, and collaborate across multiple geographies.

Role and Responsibility
• Lead and manage service delivery across AWS, GCP, and other cloud platforms.
• Implement and oversee ITIL-based service management processes, including Incident, Problem, Change, and Release Management across global cloud operations.
• Establish and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain cloud service excellence.
• Manage the Data Centre Operations.
• Oversee global cloud environments using tools like AWS CloudWatch, AWS Config, GCP Cloud Monitoring, Stackdriver, and third-party monitoring solutions.
• Leverage auto-scaling, automation, and cloud-native tools such as AWS Auto Scaling, AWS Lambda, GCP Cloud Functions, and Kubernetes (GKE/EKS).
• Identify and mitigate cloud security risks, operational vulnerabilities, and global compliance challenges.
• Align with AWS Well-Architected Framework, Google Cloud Architecture Framework, and industry best practices.
• Promote continuous service improvement, leveraging emerging cloud technologies, AI/ML-driven automation, and cost-optimization strategies.

Qualification
• Highly desired but not mandatory - Professional cloud certifications (e.g., AWS Solutions Architect, Google Cloud Professional Cloud Architect).
• Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
• 10 years of IT service delivery experience, with 5 years managing cloud environments (AWS, GCP, Azure, or other platforms).

Location

Hyderabad

Experience

10-15 Yrs

India
Andhra Pradesh
Hyderabad Show on map Get directions