Job Description
JOB DESCRIPTION
Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.
As a Technical Project Manager III within the Consumer and Community Banking division, you will help lead complex technology projects and programs that drive business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.
Job responsibilities
Coordinates and oversees integrated test environment batch cycles
Track scheduled tasks and communicate update to stakeholders
Track and help resolve issues that can delay a testing cycle or negatively impact testers
Coordinate, schedule and communicate events which may impact testers (outages, special testing windows)
Schedule and oversee special testing events
Assist with test account reservations in the CAST system
Schedule, coordinate and track annual data refresh for integrated testing environments
Create and update calendars for test cycles, release events and at the annual planning level
Provides Command Center support during deployment events.
Ensures incidents and issues related to a release event are being addressed and resolved expeditiously.
Process improvement, including identification and delivery of process efficiency and quality backlog.
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
3 years experience either in Business Process Management (BPM), Process Optimization, Lean Six Sigma.
Proven experience working with complex batch cycles and visually mapping out, documenting opportunities and blockers to reduce cycle time from end to end.
IT Program Management.
Release/change/deployment manager.
Appropriate tools: Jira, Confluence, ServiceNow, SharePoint, Splunk, Excel.
Command center experience.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.
As a Technical Project Manager III within the Consumer and Community Banking division, you will help lead complex technology projects and programs that drive business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.
Job responsibilities
Coordinates and oversees integrated test environment batch cycles
Track scheduled tasks and communicate update to stakeholders
Track and help resolve issues that can delay a testing cycle or negatively impact testers
Coordinate, schedule and communicate events which may impact testers (outages, special testing windows)
Schedule and oversee special testing events
Assist with test account reservations in the CAST system
Schedule, coordinate and track annual data refresh for integrated testing environments
Create and update calendars for test cycles, release events and at the annual planning level
Provides Command Center support during deployment events.
Ensures incidents and issues related to a release event are being addressed and resolved expeditiously.
Process improvement, including identification and delivery of process efficiency and quality backlog.
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
3 years experience either in Business Process Management (BPM), Process Optimization, Lean Six Sigma.
Proven experience working with complex batch cycles and visually mapping out, documenting opportunities and blockers to reduce cycle time from end to end.
IT Program Management.
Release/change/deployment manager.
Appropriate tools: Jira, Confluence, ServiceNow, SharePoint, Splunk, Excel.
Command center experience.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Program Manager: Planned Event Management / Release Test Management position is now open for candidates interested in the Back Office Jobs sector. This role in Plano offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
