Job Description
About Us
Kainga Ora - Homes and Communities is at the forefront of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
We are passionate about transforming New Zealand for the better. This includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Job Description
As a senior member in the End User Services team, you will be providing hands-on Level 2 and Level 3 diagnostics customer support to manage technology hardware and software for Kainga Ora users.
Key to this role also involves actively coaching and mentoring End User Technology Engineers on software, hardware security, various operating models, and applications.
The team provides service between 7am - 5pm, which requires working in the office five days a week.
There is some travel involved between sites within the region.
Responsibilities
We are seeking a skilled IT professional with advanced technical and troubleshooting expertise in technology hardware and software support to join our team.
The ideal candidate will have strong proficiency in Microsoft PC management tools, including SCCM, Intune, PowerShell, and Active Directory, alongside an ITIL Foundation certificate and relevant Microsoft certifications.
Experience with ITSM environments like ServiceNow is essential, as is a proven track record of leading projects and driving continuous improvement initiatives.
Exceptional communication and customer service skills are a must, along with the flexibility to work occasional hours outside standard schedules and travel between sites within the region.
Benefits
This is an opportunity to bring your technical knowledge and leadership experience to a dynamic and supportive environment.
As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.
We want to ensure you are healthy and have work-life balance.
We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.
Kainga Ora - Homes and Communities is at the forefront of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
We are passionate about transforming New Zealand for the better. This includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Job Description
As a senior member in the End User Services team, you will be providing hands-on Level 2 and Level 3 diagnostics customer support to manage technology hardware and software for Kainga Ora users.
Key to this role also involves actively coaching and mentoring End User Technology Engineers on software, hardware security, various operating models, and applications.
The team provides service between 7am - 5pm, which requires working in the office five days a week.
There is some travel involved between sites within the region.
Responsibilities
We are seeking a skilled IT professional with advanced technical and troubleshooting expertise in technology hardware and software support to join our team.
The ideal candidate will have strong proficiency in Microsoft PC management tools, including SCCM, Intune, PowerShell, and Active Directory, alongside an ITIL Foundation certificate and relevant Microsoft certifications.
Experience with ITSM environments like ServiceNow is essential, as is a proven track record of leading projects and driving continuous improvement initiatives.
Exceptional communication and customer service skills are a must, along with the flexibility to work occasional hours outside standard schedules and travel between sites within the region.
Benefits
This is an opportunity to bring your technical knowledge and leadership experience to a dynamic and supportive environment.
As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.
We want to ensure you are healthy and have work-life balance.
We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Solutions Specialist position is now open for candidates interested in the Government Job Alert sector. This role in Christchurch offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
