Job Description
Requisition ID: 5500
Location: Box Hill, VIC, AU, 3128
Job Posting Date: 2 Feb 2026
Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you
ICT Technical Specialist
Permanent full time | 5 weeks’ annual leave | Monthly day off
Box Hill Hospital | Close to public transport and shops
Commitment to excellence | Contribute to a leading healthcare service
Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.
Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.
This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.
About the role
The Technical Specialist is a customer facing technical role within the Eastern Health ICT Department. The role requires outstanding customer service skills combined with drive and initiative to cater for and exceed the needs of our consumer. Expert understanding and knowledge of end user technologies and devices is essential.
The devices include but are not limited to desktops, laptops, tablets, peripheral devices, local applications and productivity software, printers, multifunction devices, IP phones, mobile devices and scanners.
High level trouble shooting skills are required to provide prompt and efficient problem resolution You will be required to apply your adept customer service, technical and troubleshooting skills across Eastern Health’s numerous sites.
This position reports to the ICT Technical Specialist Team Leader overseen by the ICT Service Delivery Manager
About you
To be successful in this role you will possess:
3+ Years’ experience in support of a mid to large sized enterprise
Advanced knowledge of desktop, laptop, mobile workstations, tablets and thin client hardware
Advanced knowledge of Microsoft Windows end user device Operating Systems
Advanced knowledge of Microsoft Office Suite
Advanced knowledge of Windows Active Directory including DNS and DHCP
Advanced knowledge of Printers and Multifunction devices
Knowledge of peripheral devices such as pagers, barcode scanners and RFID
Understanding of Microsoft SCCM for imaging of end user devices
Understanding of Cisco connectivity devices/technologies and adept at network cable patching (including basic networking/wireless and VOIP desk phone technologies)
Excellent communication skills – will be engaging with business users and project stakeholders
Excellent analytical and problem solving skills including proficiency in technical writing and documentation
Good administrative and time management skills
The flexibility to relate to different kinds of people and situations
The ability to work in a team while being self-reliant and showing initiative
The ability to remain calm under pressure
Availability to participate in after-hour support for related network and security problems and projects
Demonstrate a comprehensive understanding of contemporary Cybersecurity principals, trends and controls. Demonstrates application to work and thinking.
Current Victorian Drivers Licence
Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
Mentor and Shadowing program
Access to discovery days across our 50 sites
Study and professional development leave
Friendly & supportive teams
Commitment to Diversity, Equity and Inclusion
Fitness Passport for work-life balance
Employee Assistance program accessible for you and your loved ones
Flexible working hours and excellent entitlements
Salary packaging options and an employee benefits scheme
Access to Private Health Insurance offers
Digital upskilling, such as excel and Power-Bi training
Cafes at all of our Hospitals
Next Steps
Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.
We review all applications when we receive them, and we notify unsuccessful candidates.
If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.
Good to know:
We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, ****** orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
Advertising may end before the closing date.
We do not accept recruitment agency application
If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.
Please
Contact Person: Ahmad Raza
Contact Number: 0410XXXXXX
Contact Email: ahmad.raza@easternhealth.org.au
Job Posting End Date: 01/03/2026
Need help submitting your application?
Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]
Our Values in Action:
Respect for all | Safe always | Partnering in care | Learning and improving every day
Location: Box Hill, VIC, AU, 3128
Job Posting Date: 2 Feb 2026
Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you
ICT Technical Specialist
Permanent full time | 5 weeks’ annual leave | Monthly day off
Box Hill Hospital | Close to public transport and shops
Commitment to excellence | Contribute to a leading healthcare service
Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.
Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.
This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.
About the role
The Technical Specialist is a customer facing technical role within the Eastern Health ICT Department. The role requires outstanding customer service skills combined with drive and initiative to cater for and exceed the needs of our consumer. Expert understanding and knowledge of end user technologies and devices is essential.
The devices include but are not limited to desktops, laptops, tablets, peripheral devices, local applications and productivity software, printers, multifunction devices, IP phones, mobile devices and scanners.
High level trouble shooting skills are required to provide prompt and efficient problem resolution You will be required to apply your adept customer service, technical and troubleshooting skills across Eastern Health’s numerous sites.
This position reports to the ICT Technical Specialist Team Leader overseen by the ICT Service Delivery Manager
About you
To be successful in this role you will possess:
3+ Years’ experience in support of a mid to large sized enterprise
Advanced knowledge of desktop, laptop, mobile workstations, tablets and thin client hardware
Advanced knowledge of Microsoft Windows end user device Operating Systems
Advanced knowledge of Microsoft Office Suite
Advanced knowledge of Windows Active Directory including DNS and DHCP
Advanced knowledge of Printers and Multifunction devices
Knowledge of peripheral devices such as pagers, barcode scanners and RFID
Understanding of Microsoft SCCM for imaging of end user devices
Understanding of Cisco connectivity devices/technologies and adept at network cable patching (including basic networking/wireless and VOIP desk phone technologies)
Excellent communication skills – will be engaging with business users and project stakeholders
Excellent analytical and problem solving skills including proficiency in technical writing and documentation
Good administrative and time management skills
The flexibility to relate to different kinds of people and situations
The ability to work in a team while being self-reliant and showing initiative
The ability to remain calm under pressure
Availability to participate in after-hour support for related network and security problems and projects
Demonstrate a comprehensive understanding of contemporary Cybersecurity principals, trends and controls. Demonstrates application to work and thinking.
Current Victorian Drivers Licence
Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
Mentor and Shadowing program
Access to discovery days across our 50 sites
Study and professional development leave
Friendly & supportive teams
Commitment to Diversity, Equity and Inclusion
Fitness Passport for work-life balance
Employee Assistance program accessible for you and your loved ones
Flexible working hours and excellent entitlements
Salary packaging options and an employee benefits scheme
Access to Private Health Insurance offers
Digital upskilling, such as excel and Power-Bi training
Cafes at all of our Hospitals
Next Steps
Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.
We review all applications when we receive them, and we notify unsuccessful candidates.
If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.
Good to know:
We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, ****** orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
Advertising may end before the closing date.
We do not accept recruitment agency application
If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.
Please
Contact Person: Ahmad Raza
Contact Number: 0410XXXXXX
Contact Email: ahmad.raza@easternhealth.org.au
Job Posting End Date: 01/03/2026
Need help submitting your application?
Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]
Our Values in Action:
Respect for all | Safe always | Partnering in care | Learning and improving every day
💡 Quick Summary
Seeking a career-building opportunity? The Technical Specialist position is now open for candidates interested in the Technician Jobs sector. This role in Box Hill offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
