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Curriculum Specialist
Often responds within 3 days
ClickView
Sydney NSW 2000
Parental leave
Employee assistance program
Paid volunteer leave
Free snacks
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Advanced Solutions International
Melbourne, Australia (Remote)
About us
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.
About our position
We are seeking a Technical Support Analyst who will deliver front-line technical assistance, ensuring exceptional client support and issue resolution. This role requires strong technical aptitude, clear communication, and an ability to manage complex problems with precision. Analysts must be extremely detail-oriented as they will contribute to documenting defects accurately, contributing to knowledge resources, and supporting product integration efforts. Success in this position depends on analytical thinking, teamwork, and a commitment to high-quality service.
What you’ll be doing
Provide technical support to clients, AiSPs, and ASI Consultants via ticketing system and staff via Teams. This level of support and customer service is a deeper understanding of the products supported.
Document and report defects.
Contribute technical articles/help tips to on-line resources, installation instructions and system specific documentation.
Contribute to the internal and/or external product integration training and documentation.
Function as an expert for a particular product to the support staff and company. This includes transfer of knowledge to other members of the Technical Support team.
Perform other duties and job responsibilities as may be assigned from time to time.
What we want you to have
BS/BA in business or related field, or equivalent experience. BS/BA in business or related field or equivalent.
1-3+ years of technical support experience, preferably supporting business applications software, and supporting high-end equipment/applications.
Strong technical background.
Basic business knowledge, including knowledge of accounting principles.
Basic technical knowledge, including knowledge of servers, networks and SQL.
Proficient in Windows as well as various software applications.
Demonstrated problem solving and crisis management skills.
Strong conceptual and analytical skills with the ability to work as an effective member of a team.
Excellent communication skills required.
What we offer
At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.
Compensation
The compensation for this position is determined based on a wide variety of factors, including but not limited to an individual’s skill set, experience, training, certifications, education, and geographic location, as well as business needs and internal equity. A reasonable estimate of the current compensation range for this position is $65,000- $80,000 AUD.
Benefits
In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:
Wellness Benefits
Opportunities for Professional Growth
and Development
Flexible Remote Work
Volunteer Time Off
Study Leave
Employee Assistance Program
Join our team and positively impact thousands of ASI customers around the world!
www.advsol.com/careers
ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, ****** orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advsol.com .
If you or someone you know may be interested in this position, please have them apply here .
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Curriculum Specialist
Often responds within 3 days
ClickView
Sydney NSW 2000
Parental leave
Employee assistance program
Paid volunteer leave
Free snacks
Application Support Specialist, Technical Support
RELEX Solutions
Australia Plains SA
Visited 5 days ago
Transactional Services Officer
Capricorn Society Limited
Sydney NSW
Parental leave
Gym membership
Employee rewards program
Wellness program
View similar jobs with this employer
Talent Partner
Fetch Pet
Sydney NSW
Pet insurance
Parental leave
Annual leave
Health Product and Partnership Lead
Heart Foundation
Australia
Parental leave
Salary packaging
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au
Sydney NSW
Systems Administrator
QIMR Berghofer Medical Research Institute
Herston QLD
Parental leave
Salary packaging
Engineering Manager (Australia)
Omnidian
Remote
Annual leave
Opportunities for advancement
Admin Business Partner
BlackRock Investments
Sydney NSW
Claims (Protect) Technical Consultant
Aware Super
Sydney NSW
Gym membership
Work from home
Talent Acquisition Partner
Solve by Talent
Sydney NSW
Opportunities for promotion
Work from home
Support Coordinator – Contractor Opportunities
CoAbility
Canberra ACT
Investment Analyst - Total Portfolio
Aware Super
Australia
Project Executive
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
View similar jobs with this employer
Safety & Wellbeing Advisor
Bayside City Council
Sandringham VIC
Parental leave
Gym membership
Work from home
On-site parking
Sport Development Coordinator
Surf Life Saving Australia
Brisbane QLD
Salary packaging
Work from home
FP&A Manager - Professional Services & Advice
Findex
Australia
Work from home
Trust Associate, Native Title
Perpetual Limited
Perth WA
Work from home
Hardship & Collections Officer
Thinktank
Sydney NSW
Client Services Specialist
Lander & Rogers
Melbourne VIC
Work from home
Wellness allowance
Technical Support Analyst
Advanced Solutions International
Melbourne VIC
Employee assistance program
Credit Controller
Lander & Rogers
Sydney NSW
Annual leave
Work from home
Wellness allowance
View similar jobs with this employer
Portfolio Analyst - Claims
Royal Automobile Club of WA
West Perth WA 6005
Insurance services
Work from home
Customer Success Specialist
CoStar Group
Sydney NSW
Parental leave
Work from home
After Hours Crisis Care Practitioner
The ****** Assault & Family Violence Centre
Geelong VIC
Parental leave
Annual leave
Employee assistance program
Salary packaging
People also searched:
Employers: Post a Job
Advanced Solutions International
Melbourne, Australia (Remote)
About us
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.
About our position
We are seeking a Technical Support Analyst who will deliver front-line technical assistance, ensuring exceptional client support and issue resolution. This role requires strong technical aptitude, clear communication, and an ability to manage complex problems with precision. Analysts must be extremely detail-oriented as they will contribute to documenting defects accurately, contributing to knowledge resources, and supporting product integration efforts. Success in this position depends on analytical thinking, teamwork, and a commitment to high-quality service.
What you’ll be doing
Provide technical support to clients, AiSPs, and ASI Consultants via ticketing system and staff via Teams. This level of support and customer service is a deeper understanding of the products supported.
Document and report defects.
Contribute technical articles/help tips to on-line resources, installation instructions and system specific documentation.
Contribute to the internal and/or external product integration training and documentation.
Function as an expert for a particular product to the support staff and company. This includes transfer of knowledge to other members of the Technical Support team.
Perform other duties and job responsibilities as may be assigned from time to time.
What we want you to have
BS/BA in business or related field, or equivalent experience. BS/BA in business or related field or equivalent.
1-3+ years of technical support experience, preferably supporting business applications software, and supporting high-end equipment/applications.
Strong technical background.
Basic business knowledge, including knowledge of accounting principles.
Basic technical knowledge, including knowledge of servers, networks and SQL.
Proficient in Windows as well as various software applications.
Demonstrated problem solving and crisis management skills.
Strong conceptual and analytical skills with the ability to work as an effective member of a team.
Excellent communication skills required.
What we offer
At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.
Compensation
The compensation for this position is determined based on a wide variety of factors, including but not limited to an individual’s skill set, experience, training, certifications, education, and geographic location, as well as business needs and internal equity. A reasonable estimate of the current compensation range for this position is $65,000- $80,000 AUD.
Benefits
In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:
Wellness Benefits
Opportunities for Professional Growth
and Development
Flexible Remote Work
Volunteer Time Off
Study Leave
Employee Assistance Program
Join our team and positively impact thousands of ASI customers around the world!
www.advsol.com/careers
ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, ****** orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advsol.com .
If you or someone you know may be interested in this position, please have them apply here .
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Analyst position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.