Job Description
Location
Hamilton, Waikato
Full job description
Full-time
Group: Customer & Community
Company Description
This role sits in the Council’s Community Group, which comprises of community focused services such as Hamilton Pool, Parks and Recreation, Hamilton City Libraries and the city’s three main visitor attractions.
The Parks and Recreation team maintain and development of Hamilton’s Park network for our community. Our work ensures Hamilton is beautiful, fun, connected, and meets our community wants and needs, making our city one we’re all proud of.
Job Description
He angituutanga: The opportunity
We are seeking a motivated and detail-oriented Technical Support Coordinator to join our street landscapes team. In this role, you will play a vital part in supporting the planning and execution of maintenance activities across urban environments. You will be responsible for modelling and promoting the organisation’s vision, purpose, and behaviours, while ensuring operational excellence and a strong customer service ethos.
Your day-to-day responsibilities will include assisting with the scheduling of maintenance works, identifying opportunities for process improvements and efficiency gains, and conducting quality assurance audits on staff and contractor outputs. You will provide timely and accurate reporting on performance metrics and KPIs, and work closely with supervisors to ensure resources are allocated effectively to meet contractual targets.
A key part of your role will involve coordinating traffic management requirements for upcoming maintenance schedules and overseeing the use of dispatching and asset management systems specific to street landscapes. You will manage customer queries with professionalism, ensuring they are resolved appropriately or escalated to the relevant team member, and maintain a high standard of service that avoids substantiated complaints.
Collaboration is essential, and you will work collegially with internal teams and external stakeholders to achieve shared goals. You will also contribute to special projects as required and consistently promote a safety-first culture throughout all operations.
This is an exciting opportunity for someone passionate about urban environments and public space maintenance, with a strong technical background and a commitment to continuous improvement.
Qualifications
Oo puumanawa me oo wheako | Your skills and experience
Demonstrated ability to articulate the corporate vision
Self-awareness that mindset is the foundation of performance and an ability to develop self and others in this regard
Qualification or experience related to asset management or work program coordination.
3 years asset management or work planning experience.
Strong organisational and time management skills
Excellent communication and customer service skills
Ability to work independently and as part of a team.
Ability to perform and achieve positive results in the most efficient and productive manner to ensure we meet the needs of the community.
Familiarity with work scheduling and program management tools, and familiarity with RAAM
Demonstrated ability to coordinate resources and develop work programmes to achieve results.
Experience in delivering a Safety-first culture and managing critical risk at an operational level.
Competent in the use of Microsoft Word and Excel.
Preferred but not essential, experience in the road corridor environment (both local and NZTA), or CAT A practicing STMS
Additional Information
He aha te wariu o te utu kaimahi? | What’s the salary?
Circa $74,000 dependent on skills and experience.
Ngaa waahi whakarato painga kei a maatou: What we offer
Flexible by choice; an award-winning flexible working policy.
Opportunities for professional development.
Two Wellbeing days per year.
Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
Free annual health checks and flu vaccination.
Ability to purchase additional annual leave.
Eye testing/glasses cost reimbursement.
Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.
Me Tono Inaaianei!: Apply Now!
If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. .
Applications close on the: 05/08/2026
Note: We will be shortlisting as we receive applications.
Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.
All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role.
It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.
As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.
This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.
Hamilton, Waikato
Full job description
Full-time
Group: Customer & Community
Company Description
This role sits in the Council’s Community Group, which comprises of community focused services such as Hamilton Pool, Parks and Recreation, Hamilton City Libraries and the city’s three main visitor attractions.
The Parks and Recreation team maintain and development of Hamilton’s Park network for our community. Our work ensures Hamilton is beautiful, fun, connected, and meets our community wants and needs, making our city one we’re all proud of.
Job Description
He angituutanga: The opportunity
We are seeking a motivated and detail-oriented Technical Support Coordinator to join our street landscapes team. In this role, you will play a vital part in supporting the planning and execution of maintenance activities across urban environments. You will be responsible for modelling and promoting the organisation’s vision, purpose, and behaviours, while ensuring operational excellence and a strong customer service ethos.
Your day-to-day responsibilities will include assisting with the scheduling of maintenance works, identifying opportunities for process improvements and efficiency gains, and conducting quality assurance audits on staff and contractor outputs. You will provide timely and accurate reporting on performance metrics and KPIs, and work closely with supervisors to ensure resources are allocated effectively to meet contractual targets.
A key part of your role will involve coordinating traffic management requirements for upcoming maintenance schedules and overseeing the use of dispatching and asset management systems specific to street landscapes. You will manage customer queries with professionalism, ensuring they are resolved appropriately or escalated to the relevant team member, and maintain a high standard of service that avoids substantiated complaints.
Collaboration is essential, and you will work collegially with internal teams and external stakeholders to achieve shared goals. You will also contribute to special projects as required and consistently promote a safety-first culture throughout all operations.
This is an exciting opportunity for someone passionate about urban environments and public space maintenance, with a strong technical background and a commitment to continuous improvement.
Qualifications
Oo puumanawa me oo wheako | Your skills and experience
Demonstrated ability to articulate the corporate vision
Self-awareness that mindset is the foundation of performance and an ability to develop self and others in this regard
Qualification or experience related to asset management or work program coordination.
3 years asset management or work planning experience.
Strong organisational and time management skills
Excellent communication and customer service skills
Ability to work independently and as part of a team.
Ability to perform and achieve positive results in the most efficient and productive manner to ensure we meet the needs of the community.
Familiarity with work scheduling and program management tools, and familiarity with RAAM
Demonstrated ability to coordinate resources and develop work programmes to achieve results.
Experience in delivering a Safety-first culture and managing critical risk at an operational level.
Competent in the use of Microsoft Word and Excel.
Preferred but not essential, experience in the road corridor environment (both local and NZTA), or CAT A practicing STMS
Additional Information
He aha te wariu o te utu kaimahi? | What’s the salary?
Circa $74,000 dependent on skills and experience.
Ngaa waahi whakarato painga kei a maatou: What we offer
Flexible by choice; an award-winning flexible working policy.
Opportunities for professional development.
Two Wellbeing days per year.
Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
Free annual health checks and flu vaccination.
Ability to purchase additional annual leave.
Eye testing/glasses cost reimbursement.
Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.
Me Tono Inaaianei!: Apply Now!
If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. .
Applications close on the: 05/08/2026
Note: We will be shortlisting as we receive applications.
Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.
All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role.
It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.
As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.
This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Coordinator - Street Landscapes position is now open for candidates interested in the Technician Jobs sector. This role in Hamilton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
