Job Description
Position Overview
A day to day schedule would consist of answering client calls, responding to
emails to help resolve client issues, either with internet, phone service,
changes to their phone system as well as configuring pbx for new clients,
porting in phone numbers and following up on previous support tickets to
ensure all issues are resolved.
Candidates must be able to follow SOP, create support tickets, follow
through if issue is not resolved right away, and ask for help if there is a
road block until client issue is resolved.
• EXTREMELY well organized
• must be a self-starter, outside the box thinker
• be able to work under pressure, keep organized and look for solutions
• seek out solutions when they hit a roadblock instead of dropping the
task and forgetting it
• answer support/general calls from end users and resolve their issue
• provision new phone systems, phones, port numbers
• manage remote installation of internet & VoIP service with on-site
techs
• install/maintain/upgrade software for IP cameras
Tools that must have experience in
• Asterisk/Vicidial/GoAuto Dial
• VoIP troubleshooting
• Maintain windows server, Dialer, VoIP, FTP Server, WatchGuard,
Firewall, VPN, Router & Switches, Daily Backup & Antivirus
• IP phone configuration & setup
• CentOS and general Linux operation
General Skills
• Be able to speak & write English fluently with little or no accent
• must have high speed internet with at least 10m connection
• access to a working computer and a quiet place to work
Ideal Candidate MUST have the following
• 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial
• Experience in Installing, configuring and deployment of Asterisk,
Asterisk based applications like GoAutoDial, Vicidial, IVR and
FreePBX.
• Experience in Installing, configuring and deployment of Asterisk,
Asterisk based applications like GoAutoDial, Vicidial, IVR and
FreePBX.
• This role will suit someone with prior experience of working within
Asterisk environment, particularly with experience of configuring
Asterisk for new product deployment.
• Must have good trouble shooting skills in using network testing tools
such as Wireshark, Tcpdump.
• Experience trouble shooting Vici Dialers and Asterisk would be useful.
• The applicant must be prepared to work outside of core hours to
address emergency activity if required.
• Should also know MySQL databases and VoIP.
• Proven track record of deploying Dialers or IVR applications in an
enterprise environment.
• Experience in configuring with PRI Card, PRI Gateway, Analog
Gateway and PSTN is a must.
• Proficiency in the following programming languages: MySQL, PHP,
Perl, AGI and Shell Scripts
• must be organized and ability to document how-to and common
troubleshooting steps.
A day to day schedule would consist of answering client calls, responding to
emails to help resolve client issues, either with internet, phone service,
changes to their phone system as well as configuring pbx for new clients,
porting in phone numbers and following up on previous support tickets to
ensure all issues are resolved.
Candidates must be able to follow SOP, create support tickets, follow
through if issue is not resolved right away, and ask for help if there is a
road block until client issue is resolved.
• EXTREMELY well organized
• must be a self-starter, outside the box thinker
• be able to work under pressure, keep organized and look for solutions
• seek out solutions when they hit a roadblock instead of dropping the
task and forgetting it
• answer support/general calls from end users and resolve their issue
• provision new phone systems, phones, port numbers
• manage remote installation of internet & VoIP service with on-site
techs
• install/maintain/upgrade software for IP cameras
Tools that must have experience in
• Asterisk/Vicidial/GoAuto Dial
• VoIP troubleshooting
• Maintain windows server, Dialer, VoIP, FTP Server, WatchGuard,
Firewall, VPN, Router & Switches, Daily Backup & Antivirus
• IP phone configuration & setup
• CentOS and general Linux operation
General Skills
• Be able to speak & write English fluently with little or no accent
• must have high speed internet with at least 10m connection
• access to a working computer and a quiet place to work
Ideal Candidate MUST have the following
• 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial
• Experience in Installing, configuring and deployment of Asterisk,
Asterisk based applications like GoAutoDial, Vicidial, IVR and
FreePBX.
• Experience in Installing, configuring and deployment of Asterisk,
Asterisk based applications like GoAutoDial, Vicidial, IVR and
FreePBX.
• This role will suit someone with prior experience of working within
Asterisk environment, particularly with experience of configuring
Asterisk for new product deployment.
• Must have good trouble shooting skills in using network testing tools
such as Wireshark, Tcpdump.
• Experience trouble shooting Vici Dialers and Asterisk would be useful.
• The applicant must be prepared to work outside of core hours to
address emergency activity if required.
• Should also know MySQL databases and VoIP.
• Proven track record of deploying Dialers or IVR applications in an
enterprise environment.
• Experience in configuring with PRI Card, PRI Gateway, Analog
Gateway and PSTN is a must.
• Proficiency in the following programming languages: MySQL, PHP,
Perl, AGI and Shell Scripts
• must be organized and ability to document how-to and common
troubleshooting steps.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
