Technical Support Engineer

Job Requirements

• Basic understanding ofRAID Concepts.

• Goodunderstanding of Ethernet, TCP/IP routing, FC and iSCSI protocols.

• Familiarwith NetApp hardware (FAS, AFF, Disk Shelf)architecture.

• Working knowledge of switches (CISCO / Brocade/ NetApp).

• Understanding of Service Processor/BMC/iLO/RLM functionalities.

• Knowledgeof hardware components on Controllers, shelves, ethernet/ FC switches.

• Basics of SAS, FC, ACP cabling.

• Hands on installation, administrationand upgradation of drivers and firmware’s.

• Familiar with logging methodologyon switches, FAS and AFF issues.

• Basicunderstandingof storage topology (NAS, SAN, DAS).

• Strong communication and negotiation skill for leading critical discussion and expectation management.

• Strong logical/critical thinking and problem resolution skill.

• Must have at least 2-yearsof experience in a technical customer support environment or field experience.

• The individual must have at least 1-yearexperience with products and technologies in an Enterprise environment.

• Experience providing enterprise Technical Support.

Desired Skills:

• Any of NCDA, CCNA, CCNP Data Center, SNCP, EMCSA Certifications.

• Knowledge of Metrocluster architecture.

• Hands on NetApp System Manager / OnCommand suite applications.

• Hands on Ontap 7-mode/ Clustered administration.

Education

B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college.

3-5 years of relevant experience.

Did you know…

Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us