Job Description
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Responsibilities
• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware
Qualifications
• 1+ years' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills
Responsibilities
• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware
Qualifications
• 1+ years' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Engineer position is now open for candidates interested in the Technician Jobs sector. This role in Chandigarh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.