Job Description
Job description
Job Title: 1st/2nd Line Support Engineer
Job Type: Contract (OUTSIDE IR35)
Location: Chelmsford
Day Rate: £120-140/day
1st/2nd Line Support Engineer - Role & Responsibilities
• Ensure all laptops/desktops are all working with M365
• Make sure passwords are working and synced up to devices
• Answer, evaluate, log and prioritise incoming ticket requests from customers related to a range of IT products & custom software applications
• Troubleshooting desktop and/or network-related problems
• Analyse and recommend solutions to problems
• Diagnose and solve1st/2nd Line problems quickly
1st/2nd Line Support Engineer - Required Experience
• 5+ years' experience in IT Support (1st/2nd line level)
• Excellent communication skills
• Ability to collaborate with various technical groups to provide analysis and support
• Office 365
• Cisco, VPN's
• Outlook
• Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross apply knowledge.
Interviews: July 2026
Start Date: August 2026
How to Apply:
Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology
Job Title: 1st/2nd Line Support Engineer
Job Type: Contract (OUTSIDE IR35)
Location: Chelmsford
Day Rate: £120-140/day
1st/2nd Line Support Engineer - Role & Responsibilities
• Ensure all laptops/desktops are all working with M365
• Make sure passwords are working and synced up to devices
• Answer, evaluate, log and prioritise incoming ticket requests from customers related to a range of IT products & custom software applications
• Troubleshooting desktop and/or network-related problems
• Analyse and recommend solutions to problems
• Diagnose and solve1st/2nd Line problems quickly
1st/2nd Line Support Engineer - Required Experience
• 5+ years' experience in IT Support (1st/2nd line level)
• Excellent communication skills
• Ability to collaborate with various technical groups to provide analysis and support
• Office 365
• Cisco, VPN's
• Outlook
• Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross apply knowledge.
Interviews: July 2026
Start Date: August 2026
How to Apply:
Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Chelmsford offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.