Technical Support Engineer (Contact Centre Software)

We are a 30 year old software company with offices in Chennai, Dubai and Singapore. We need candidates with experience in supporting Contact Centre Software ( Linux Platform).

Key Responsibilities

Provide Level 1/2 technical support to customers using Contact Center software

Troubleshoot issues related to VoIP, CRM integration, softphones, SIP registration, and call flow.

Analyze logs from Asterisk/FreeSWITCH, Avaya or similar PBX platforms

Support cloud deployments and help users navigate the web interface and features

Document and resolve support tickets in tools like Zendesk, Jira, or Freshdesk

Escalate unresolved issues to engineering teams with detailed diagnostics

Required Skills

Basic Linux commands (file operations, SSH, logs)

Understanding of networking: IP, DNS, firewall basics, NAT

Familiarity with SIP and VoIP concepts (can be trained)

Qualification and Experience

1-2 years experience in Contact Center Software installation and support

Any IT related degree, Diploma

Job Type: Full-time

Benefits:

Cell phone reimbursement

Leave encashment

Life insurance

Shift:

Day shift

Work Days:

Monday to Friday

Application Question(s):

Do you have any Contact Centre Software support experience?

Experience:

Linux software: 1 year (Preferred)

Work Location: In person