Technical Support Engineer

Place of work Mumbai
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

Position Overview

A day to day schedule would consist of answering client calls, responding to

emails to help resolve client issues, either with internet, phone service,

changes to their phone system as well as configuring pbx for new clients,

porting in phone numbers and following up on previous support tickets to

ensure all issues are resolved.

Candidates must be able to follow SOP, create support tickets, follow

through if issue is not resolved right away, and ask for help if there is a

road block until client issue is resolved.
• EXTREMELY well organized
• must be a self-starter, outside the box thinker
• be able to work under pressure, keep organized and look for solutions
• seek out solutions when they hit a roadblock instead of dropping the

task and forgetting it
• answer support/general calls from end users and resolve their issue
• provision new phone systems, phones, port numbers
• manage remote installation of internet & VoIP service with on-site

techs
• install/maintain/upgrade software for IP cameras

Tools that must have experience in
• Asterisk/Vicidial/GoAuto Dial
• VoIP troubleshooting
• Maintain windows server, Dialer, VoIP, FTP Server, WatchGuard,

Firewall, VPN, Router & Switches, Daily Backup & Antivirus
• IP phone configuration & setup
• CentOS and general Linux operation

General Skills
• Be able to speak & write English fluently with little or no accent
• must have high speed internet with at least 10m connection
• access to a working computer and a quiet place to work

Ideal Candidate MUST have the following
• 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial
• Experience in Installing, configuring and deployment of Asterisk,

Asterisk based applications like GoAutoDial, Vicidial, IVR and

FreePBX.
• Experience in Installing, configuring and deployment of Asterisk,

Asterisk based applications like GoAutoDial, Vicidial, IVR and

FreePBX.
• This role will suit someone with prior experience of working within

Asterisk environment, particularly with experience of configuring

Asterisk for new product deployment.
• Must have good trouble shooting skills in using network testing tools

such as Wireshark, Tcpdump.
• Experience trouble shooting Vici Dialers and Asterisk would be useful.
• The applicant must be prepared to work outside of core hours to

address emergency activity if required.
• Should also know MySQL databases and VoIP.
• Proven track record of deploying Dialers or IVR applications in an

enterprise environment.
• Experience in configuring with PRI Card, PRI Gateway, Analog

Gateway and PSTN is a must.
• Proficiency in the following programming languages: MySQL, PHP,

Perl, AGI and Shell Scripts
• must be organized and ability to document how-to and common

troubleshooting steps.

Company address

India
Maharashtra
Mumbai
Show on map Get directions
Company Name: TIGI HR ®
You will be redirected to another website to apply.
Offer ID: #860265, Published: 2 weeks ago, Company registered: 1 year ago

Other offers

Fashion Designer
1425login
· Mumbai, IN
Job description Hi, we have job opportunity for the post of fashion designer at Mumbai location, candidate who are fresher or experienced both can apply for the same post, , company will give salary with incentives • Exp...
Fashion Designer
1425login
· Mumbai, IN
Job Title - Fashion DesignerJob Description:Designing of activewear for women Creating mood boards and tech packs and using adobe photoshop, illustrator, indesign Conducting market research to identify new trends, fabric...
fashion designer
1425login
· Mumbai, IN
new designs production overlook new collection designing pr styling Job Type: Full-time Pay: ₹5,000.00 - ₹7,000.00 per month Schedule: • Day shift • Monday to Friday Ability to commute/relocate: • Mumbai, Maharashtra: Re...
Bridal Designer
1425login
· Mumbai, IN
Job Title: Bridal Designer - KALKI FashionExperience: 5 + years Location: Mumbai Overview: https://www.kalkifashion.com/in/KALKI Fashion, a leading name in the bridal fashion industry, is seeking a talented and creative ...
Fashion Designer
1425login
· Mumbai, IN
• Managing design process from conception through to final styling. • Conducting market research to identify new trends, fabrics and techniques, and seeking design inspiration. • Collaborating with team members to select...
Senior MS Engineer | Network
1425login
· Mumbai, IN
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and so...
Cost and Estimation Engineer
1425login
· Mumbai, IN
• Position:* Cost and Estimation Engineer • Location:* Vasai • Education:* Diploma/BE in Mechanical Engineering • Experience:* 2-5 Years • Salary:* 30,000 to 35,000 per month Skills Required • Proficient in Microsoft Exc...
Project |amp| Design Engineer |Electrical|
1425login
· Mumbai, IN
Project & Design Engineer (Electrical) ROLE AND RESPONSIBILITIES • To determine pricing for Solar PV Plants, end to end. • To be able to prepare Bill of Quantities and Bills of Materials for complete project. • To De...
Senior Engineer | MS| AWS| GCP
1425login
· Mumbai, IN
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and so...
BE Civil Engineer
1425login
· Mumbai, IN
• Supervising in executing interior works • Estimation and billing • Proficient in Auto cad and MSOffice • Project planning, scheduling and monitoring • Ensure material used and work executed is as per specification • Ta...
Senior Project Engineer
1425login
· Mumbai, IN
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and so...
Senior Software Engineer
1425login
· Mumbai, IN
Job Title: Lead Software Development Engineer Company: Advance Mobility Pvt Ltd Position Overview: We are seeking a highly motivated Lead Software Development Engineer to join our talented team. As a Lead Software Develo...
Senior Engineer | MS| Linux
1425login
· Mumbai, IN
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and so...
Sr| Software Engineer
1425login
· Mumbai, IN
SAP SuccessFactors developer with 4 to 6 years of experience. A good understanding of Employee Life Cycle Management process in global organizations Experience in Employee Central Solution Hands on experience of all the ...