Job Description
Technical Support Executive
Location : Ahmedabad (Physical In Office)
Job description :
The ideal candidate must have experience in the A2P SMS & Voice industry. The individual has demonstrated expertise in resolving customer inquiries in a highly professional manner. Strong analytical and communication skills, as well as natural curiosity approach are essential to ensure the overall alignment of company targets.
Your role:
Work closely with new customers during onboarding, supporting them by providing solutions to any technical challenges
Work closely with account managers and their customers to quickly and effectively analyze and resolve complex technical issues in their daily business
As second-level support, you serve as our 24/7 First-Level Support’s escalation point to help resolve day-to-day customer and vendor issues on the SMS platform and Other Platforms
Focus on enhancing and improving existing functionalities on the platform for customers’ day-to-day business
Develop, maintain and improve strong relationships with customers’ contact persons
Work on Multiple projects
Location : Ahmedabad (Physical In Office)
Job description :
The ideal candidate must have experience in the A2P SMS & Voice industry. The individual has demonstrated expertise in resolving customer inquiries in a highly professional manner. Strong analytical and communication skills, as well as natural curiosity approach are essential to ensure the overall alignment of company targets.
Your role:
Work closely with new customers during onboarding, supporting them by providing solutions to any technical challenges
Work closely with account managers and their customers to quickly and effectively analyze and resolve complex technical issues in their daily business
As second-level support, you serve as our 24/7 First-Level Support’s escalation point to help resolve day-to-day customer and vendor issues on the SMS platform and Other Platforms
Focus on enhancing and improving existing functionalities on the platform for customers’ day-to-day business
Develop, maintain and improve strong relationships with customers’ contact persons
Work on Multiple projects
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Executive position is now open for candidates interested in the Technician Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
