Job Description
Company Description
Job description
WFO - 24X7 Shifts
• Key Responsibilities:
-Provide timely and accurate technical support via phone, email, or chat to Adobe software users.
-Troubleshoot and resolve technical issues related to Adobe products, including software installation, configuration, and functionality.
-Maintain a deep understanding of Adobe software products, features, updates, and compatibility requirements.
-Document customer interactions, technical solutions, and troubleshooting steps in the support ticketing system for future reference.
-Ensure adherence to service level agreements (SLAs) and quality standards in all customer interactions.
-Escalate complex technical issues to the appropriate level of support within the organization, ensuring timely resolution.
-Educate customers on best practices, tips, and tricks for optimizing their use of Adobe software products.
-Stay updated on industry trends, new Adobe software releases, and emerging technologies to enhance technical knowledge and skills.
• Requirements:
- Any Graduate can apply. Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Previous experience in technical support or customer service roles, preferably in a BPO environment.
- Proficiency in Adobe software products such as Adobe Creative Cloud, Acrobat, and Photoshop is preferred.
- Strong troubleshooting and problem-solving skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
Role: Technical Support - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
LAN TroubleshootingTechnical SupportHardwareWindows TroubleshootingOs Troubleshooting
•
Job description
WFO - 24X7 Shifts
• Key Responsibilities:
-Provide timely and accurate technical support via phone, email, or chat to Adobe software users.
-Troubleshoot and resolve technical issues related to Adobe products, including software installation, configuration, and functionality.
-Maintain a deep understanding of Adobe software products, features, updates, and compatibility requirements.
-Document customer interactions, technical solutions, and troubleshooting steps in the support ticketing system for future reference.
-Ensure adherence to service level agreements (SLAs) and quality standards in all customer interactions.
-Escalate complex technical issues to the appropriate level of support within the organization, ensuring timely resolution.
-Educate customers on best practices, tips, and tricks for optimizing their use of Adobe software products.
-Stay updated on industry trends, new Adobe software releases, and emerging technologies to enhance technical knowledge and skills.
• Requirements:
- Any Graduate can apply. Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Previous experience in technical support or customer service roles, preferably in a BPO environment.
- Proficiency in Adobe software products such as Adobe Creative Cloud, Acrobat, and Photoshop is preferred.
- Strong troubleshooting and problem-solving skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
Role: Technical Support - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
LAN TroubleshootingTechnical SupportHardwareWindows TroubleshootingOs Troubleshooting
•
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Executive | BPO position is now open for candidates interested in the BPO Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
