Job Description
Technical Support Executive
Warm Greetings True Infosystems Private Limited.
It's our privilege in notifying you that we have immediate openings for Technical Support Executive to join our growth-oriented, passionate team at Kaushambi, Ghaziabad.
Job Description:
Responsibilities
· Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Provide prompt and accurate feedback to customers
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting
· Prepare accurate and timely reports
· Maintain jovial relationships with clients
Requirements and skills
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
· Hands-on experience with Windows/Linux/Mac OS environments
· Good understanding of computer systems, mobile devices, and other tech products
· Ability to diagnose and troubleshoot basic technical issues
· Familiarity with remote desktop applications and help desk software (eg. Freshdesk)
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
Qualification: B.Tech/ BCA
Work Experience: 0-2 years
Salary: As per the industry standards
Warm Greetings True Infosystems Private Limited.
It's our privilege in notifying you that we have immediate openings for Technical Support Executive to join our growth-oriented, passionate team at Kaushambi, Ghaziabad.
Job Description:
Responsibilities
· Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Provide prompt and accurate feedback to customers
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting
· Prepare accurate and timely reports
· Maintain jovial relationships with clients
Requirements and skills
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
· Hands-on experience with Windows/Linux/Mac OS environments
· Good understanding of computer systems, mobile devices, and other tech products
· Ability to diagnose and troubleshoot basic technical issues
· Familiarity with remote desktop applications and help desk software (eg. Freshdesk)
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
Qualification: B.Tech/ BCA
Work Experience: 0-2 years
Salary: As per the industry standards
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Executive position is now open for candidates interested in the Software Developer Jobs sector. This role in KAUSHAMBI offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
