Job Description
Description:
Work in 24X7 environment working in various shifts as per business requirement.
Provides exceptional front line technical support to Corporate customers, partners and product support personnel and work with them to diagnose, troubleshoot, repair and debug complex product issues, complex Malware, over networked and/or wireless systems.
Understand the severity of the situation, and then respond with similar sense urgency. Work with all stake-holders of the situation and keep them updated regularly within defined SLA's.
Keep customers safe by delivering an extraordinary customer experience.
Educate customers about the product, issue, possible cause and the solution, and help them prevent problems, resolve their issues quickly and. maximize the value of their security investment.
Provides support to customer/users where the product is highly technical or sophisticated in nature
Educational Qualifications:
• 4-year Bachelor’s Degree in Engineering Or 3-year Bachelor’s Degree in Science
• Industry certifications like CCNA, MCSE, S+, etc will be an advantage
Required Experience:
• Minimum 0-3 years’ work experience in a Technical Support role, preferably product support
• Minimum of 2 years’ experience in Phone-based Technical Support
• Managing Global Enterprise Customers from regions such as NA, Europe or Asia Pacific
• Exposed to working shifts in nights
• Current job includes exposure to CRM tools
Preferred Experience:
• Exposure to severity based models would be preferable
• Exposure to Enterprise/Corporate customers preferable
Knowledge, Skills& Abilities Required:
• Ability to communicate effectively, both orally and in writing.
Work in 24X7 environment working in various shifts as per business requirement.
Provides exceptional front line technical support to Corporate customers, partners and product support personnel and work with them to diagnose, troubleshoot, repair and debug complex product issues, complex Malware, over networked and/or wireless systems.
Understand the severity of the situation, and then respond with similar sense urgency. Work with all stake-holders of the situation and keep them updated regularly within defined SLA's.
Keep customers safe by delivering an extraordinary customer experience.
Educate customers about the product, issue, possible cause and the solution, and help them prevent problems, resolve their issues quickly and. maximize the value of their security investment.
Provides support to customer/users where the product is highly technical or sophisticated in nature
Educational Qualifications:
• 4-year Bachelor’s Degree in Engineering Or 3-year Bachelor’s Degree in Science
• Industry certifications like CCNA, MCSE, S+, etc will be an advantage
Required Experience:
• Minimum 0-3 years’ work experience in a Technical Support role, preferably product support
• Minimum of 2 years’ experience in Phone-based Technical Support
• Managing Global Enterprise Customers from regions such as NA, Europe or Asia Pacific
• Exposed to working shifts in nights
• Current job includes exposure to CRM tools
Preferred Experience:
• Exposure to severity based models would be preferable
• Exposure to Enterprise/Corporate customers preferable
Knowledge, Skills& Abilities Required:
• Ability to communicate effectively, both orally and in writing.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Executive|Fresher position is now open for candidates interested in the Fresher Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
