Job Description
Futurlytic Private Limited is a new start up organisation since 2017 located in Bangalore. We work in the field of Data Analytics. We believe that world is moving and trusting towards more social media data in the era of digital transformation. However, the challenge lies how to make these data more useful to solve business problems and transform the data into opportunities. We are working with an eminent US client who is industry leader in translating text into profitable decisions and making state-of-the-art cloud and on-premises text and sentiment analysis technologies that transform customers thoughts and conversations into actionable insights. Currently we are rapidly expanding our Data Analyst team in Bangalore to support this growth trajectory of our client in Text Analytics platform. We are looking for young and dynamic resources who could join and launch their career in cutting edge technologies. Obviously, the compensation is as per industry standard or above standard with suitable skill sets and right academic credential.
Responsibilities
● You live and breathe customer service and demonstrate a customer-first attitude at all times
● Communicates, if not over-communicates, effectively and effortlessly with internal and external customers
● Exceptional interpersonal and decision-making skills
● Understands deadlines and goals and can operate with a sense of urgency without sacrificing quality
● Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
● Loves working in a super collaborative, high-tech, fast-paced environment and doesn't mind getting their hands dirty - working shoulder to shoulder across teams to help Futurlytic's growth trajectory
● Technology driven with savvy technical skills
● Proficient with Google Suite (gmail, sheets, slides, forms etc)
● Quickly develop company-specific expertise and remain abreast of market changes, customer trends, and competitors' best practices
● Inspirational team player, colleague, and culture champion within Futurlytic
● Collaborative facilitator who develops relationships and loyalty with his/her colleagues at all levels of the company
Qualification
• The candidate must have engineering graduate from a recognized university
• Prior experience working in a technical support role for a minimum of 2 years would be awesome
• Strong ability to learn new technology and ramp-up quickly.
• Ability to work in a high-energy technical team environment as a team player.
• Positive and energetic phone skills, excellent listening skills and strong writing skills.
• Tech savvy, this is a tech company after all
• HOURS: 8 Hours Shifts, requires flexibility on holidays & weekends due to supporting our client's offices in Australia, Singapore and Europe
Responsibilities
● You live and breathe customer service and demonstrate a customer-first attitude at all times
● Communicates, if not over-communicates, effectively and effortlessly with internal and external customers
● Exceptional interpersonal and decision-making skills
● Understands deadlines and goals and can operate with a sense of urgency without sacrificing quality
● Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
● Loves working in a super collaborative, high-tech, fast-paced environment and doesn't mind getting their hands dirty - working shoulder to shoulder across teams to help Futurlytic's growth trajectory
● Technology driven with savvy technical skills
● Proficient with Google Suite (gmail, sheets, slides, forms etc)
● Quickly develop company-specific expertise and remain abreast of market changes, customer trends, and competitors' best practices
● Inspirational team player, colleague, and culture champion within Futurlytic
● Collaborative facilitator who develops relationships and loyalty with his/her colleagues at all levels of the company
Qualification
• The candidate must have engineering graduate from a recognized university
• Prior experience working in a technical support role for a minimum of 2 years would be awesome
• Strong ability to learn new technology and ramp-up quickly.
• Ability to work in a high-energy technical team environment as a team player.
• Positive and energetic phone skills, excellent listening skills and strong writing skills.
• Tech savvy, this is a tech company after all
• HOURS: 8 Hours Shifts, requires flexibility on holidays & weekends due to supporting our client's offices in Australia, Singapore and Europe
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Specialist position is now open for candidates interested in the Customer Care sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
