Job Description
Skills Required:
· Windows Operating system knowledge is must
· 247 technical support over voice and email to our Clients in shifts
· User support and customer service on company supported computer applications and platforms.
· Ability to work independently and as part of a team.
· Excellent customer service and phone handling skills.
· Hardware/Networking Knowledge is must
· Basic Windows Server OS knowledge.
· Core capabilities in installation / configuration/ implementation of windows OS, managing computer Hardware/software issues.
· Should be able to handle Applications after training for demonstration and Implementation purposes.
· Provide product training to customers
· Ready to work on rotational shift
· Basic Database Software knowledge MySQL and Microsoft SQL Server
· PACS, HL7, and DICOM experience a plus
· Provide product support for customer phone, chat, email, and web based support requests.
· Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction.
· Good communication skills
· Windows Operating system knowledge is must
· 247 technical support over voice and email to our Clients in shifts
· User support and customer service on company supported computer applications and platforms.
· Ability to work independently and as part of a team.
· Excellent customer service and phone handling skills.
· Hardware/Networking Knowledge is must
· Basic Windows Server OS knowledge.
· Core capabilities in installation / configuration/ implementation of windows OS, managing computer Hardware/software issues.
· Should be able to handle Applications after training for demonstration and Implementation purposes.
· Provide product training to customers
· Ready to work on rotational shift
· Basic Database Software knowledge MySQL and Microsoft SQL Server
· PACS, HL7, and DICOM experience a plus
· Provide product support for customer phone, chat, email, and web based support requests.
· Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction.
· Good communication skills
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Specialist position is now open for candidates interested in the MIS Executive sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
