Technical Support Specialist

P
Pick Bright HR Solution


Online home based part time job at your free time (Data operator work)
Pick Bright HR Solution • Chennai, Tamil Nadu • via LinkedIn
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Dear candidate,

Dear candidate,We'll provide you Typing, SMS Sending, Ads Posting etc. online works which you can do by mobile or

Desired skills and qualities:Basic Computer Knowledge.

Laptop/Desktop Smartphone are required.

Training will be provided by our team

No Target work.

12th pass or any Graduate can apply.

Fresher and experience both can apply.

here is no time limit in this, you can work anytime

There will be simple work in this, you can do it easily.

Job responsibility : Job Responsibilities is that you have to submit your work on time.

Thank you

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Atlan


Technical Support Specialist
Atlan • via Instahyre
Full–time
No Degree Mentioned
Apply on Instahyre
Job description
Responsibilities:
• Take ownership of customer issues and follow up on the status of problems with respective workgroups on behalf of the end customer.
• Never be satisfied when it comes to solving a customer problem - get into the root-cause identification by analyzing cascaded symptoms and prevent similar issues from reoccurring.
• Proactively take calls and manage service levels and abandon rates during business-critical needs. Address urgent issues quickly, work within, and measure against customer SLAs.
• Handle major incidents by coordinating with multiple teams.
• Take ownership of technical issues by working closely with developers to resolve more complicated problems.
• Work closely with the CS and Engineering team to enhance the quality of existing products.
• Use logs, metrics, and alerts to gauge the health of the system, and debug when issues hit the platform or the product.
• Craft well-written, user-facing communication, and documentation.
• Translate user feedback and needs to well-scoped requirements, and collaborate with our engineering team to deliver them internally.
• Build processes to scale customer support including ticketing management, SLAs, workflows, and more.
• Own the product documentation & training content, and craft well-written user-facing communications and documentation.
• Train and mentor new team members as we scale our Customer Happiness function.

Requirements:
• You are experienced as a data practitioner and/or have operated in a B2B SaaS organization, and you're now looking to expand your horizons and build product-led growth with deep user empathy.
• You understand data and software markets, products, and businesses. Familiarity with the modern data stack across ETL, storage, BI, and everything in between, with a demonstrated ability to stay up to date with new developments, is a plus.
• Proven ability to troubleshoot software, understand customer requirements & workflow, and resolve more advanced issues while working within escalation procedures.
• A high rate of learning, natural curiosity, and eagerness to debate opinions to find the truth. Previously demonstrated an aptitude for partnering with internal or external stakeholders across geographies.
• Logging and keeping records of various issues to help the team prioritize fixes and automation, along with measuring product quality.
• Excellent problem-solving, documenting troubleshooting, and problem-resolution steps.
• Good to have an understanding of at least one of the programming languages (PHP, Java, Python).
• Operational support experience - the ability to capture the user environment during troubleshooting & work towards speedy and accurate resolutions for client issues.