Job Description
Sustainability that means business
Who we are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
What we do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
We are seeking an Application Support Team Lead professional to join our team. The ideal candidate will be responsible for providing technical and functional support for software applications, ensuring their smooth operation and assisting end-users with troubleshooting and best practices. The role plays a key part in delivering exceptional user experience, driving operational efficiency, and ensuring applications align with business objectives.
Responsibilities:
Lead, coach, and develop a high-performing team of Product Support Engineers to deliver world-class customer support
Hire, onboard, and retain top technical talent in the region
Manage, mentor, and grow a team of Product Support Engineers focused on delivering high-quality customer support
Drive team engagement and development
Oversee daily operations, ticket handling, and SLA compliance to ensure timely and effective customer issue resolution
Act as an escalation point for complex customer issues and collaborate cross-functionally with Product and business
Build strong relationships with customers and internal partners to ensure alignment and customer satisfaction
Support hiring and onboarding of new engineers to build long-term local capability
Lead process improvement and training initiatives
Requirements
7+ years of experience in Application or Technical Product Support within a SaaS or enterprise software environment
3+ years of proven experience leading technical or application support teams
Demonstrated ability to manage escalations and customer communications effectively
Strong leadership and people-management skills with a coaching mindset
Experience with enterprise ticketing systems (Zendesk, Salesforce or similar)
Excellent communication and collaboration skills, both verbal and written
Based in Sydney, Australia, and eligible to work in Australia
Nice to Have: Technical understanding of APIs, SQL, PowerBI, SaaS architecture
#LI-JC1
Who we are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
What we do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
We are seeking an Application Support Team Lead professional to join our team. The ideal candidate will be responsible for providing technical and functional support for software applications, ensuring their smooth operation and assisting end-users with troubleshooting and best practices. The role plays a key part in delivering exceptional user experience, driving operational efficiency, and ensuring applications align with business objectives.
Responsibilities:
Lead, coach, and develop a high-performing team of Product Support Engineers to deliver world-class customer support
Hire, onboard, and retain top technical talent in the region
Manage, mentor, and grow a team of Product Support Engineers focused on delivering high-quality customer support
Drive team engagement and development
Oversee daily operations, ticket handling, and SLA compliance to ensure timely and effective customer issue resolution
Act as an escalation point for complex customer issues and collaborate cross-functionally with Product and business
Build strong relationships with customers and internal partners to ensure alignment and customer satisfaction
Support hiring and onboarding of new engineers to build long-term local capability
Lead process improvement and training initiatives
Requirements
7+ years of experience in Application or Technical Product Support within a SaaS or enterprise software environment
3+ years of proven experience leading technical or application support teams
Demonstrated ability to manage escalations and customer communications effectively
Strong leadership and people-management skills with a coaching mindset
Experience with enterprise ticketing systems (Zendesk, Salesforce or similar)
Excellent communication and collaboration skills, both verbal and written
Based in Sydney, Australia, and eligible to work in Australia
Nice to Have: Technical understanding of APIs, SQL, PowerBI, SaaS architecture
#LI-JC1
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Team Lead(SAAS Application Support) position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
