Technical Support Technician

Place of work Jaipur
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

Job Description: The Technical Support Analyst assists employees with a wide array of computing and other technical issues on a day-to-day basis. The ideal candidate needs to have the aptitude to lend technical assistance for 400+ in-person and remote users both quickly and gracefully. The candidate must also be generally excited about all things technology, exhibit outside-the-box thinking and have an approachable attitude and personality. This is considered a Level II/III position with room for growth to the right candidate.

Technical Support Responsibilities:
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Manage 24/5 Support in rotational Shifts,

Requirements and skills
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Salesforce, Jira)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Degree in Information Technology, Computer Science, or relevant curriculum.
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
• Hands-on experience in Cloud (Azure) and additional certification is a plus.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication

Company address

India
Rajasthan
Jaipur
Show on map Get directions
Company Name: Rightpoint
You will be redirected to another website to apply.
Offer ID: #523303, Published: 2 weeks ago, Company registered: 2 years ago

Other offers

Remote jobs No Experience | Work From Home no degree
393login
· Addison, US
Introduction - Overview of the growing trend of remote jobs - Importance of remote jobs for individuals with no experience - Brief mention of the types of remote jobs available Benefits of Remote Jobs - Flexibility and w...
Technician
393login
· Jaipur, IN
Profile – CNC / VMC Operator Qualification – ITI ,, Diploma Experience – Min. 1 & 2 Yrs Experience in CNC / VMC Operator Salary – 20,000 CTC ( In Hand – 18,000 ) + Bus Free + Food Sharing Location – Jaipur ( Rajastha...
Event Technician
393login
· Jaipur, IN
Core Responsibilities • Single Point of Contact for Client in respond to enquiries and issues. • Provide event management services to local events in accordance with Client requirements. • Ensure Operational availability...
Lab Technician Job in Jaipur|Jaipur Jaipur
393login
· Jaipur, IN
Lab Technician ko medical lab mein kaam karna aana chahiye. Should understand patient•care aur sample collection ki knowledge, filing aur receipt creation aana chahiye. More about this Lab Technician job There is an imme...
Dental Laboratory Technician
393login
· Jaipur, IN
looking for an all rounder who can plan any case and handle it properly, minimum 6 years of experience in this field minimum 2-3 years of experience in ceramic buildup,
Laptop Repair Technician
393login
· Jaipur, IN
Laptop Repring And Instalation. 1 - 2 Years Experience Compulsory. | Skills Needed : Computer Repair
Technician
393login
· Jaipur, IN
Installation of parts and equipment of different brands • Proper maintenance and repairing • It is a Full Time Technician job for candidates with 0 - 6 months of experience. More about this Technician job Please go throu...
Bronchoscopy and Endoscopy technician
393login
· Jaipur, IN
Job Requirements A gastroenterology technician is in charge of assisting a nurse or doctor before, during, and after a gastrointestinal (GI) procedure. Your responsibilities in this career are to clean and set up tools a...
MIS Executive
393login
· Jaipur, IN
Responsibilities and Duties •Responsible to maintain physical stocks with Loading & Unloading material. •Responsible for proper management of store core activity like receipt issue & proper storage of Inventories...
MIS Executive
393login
· Jaipur, IN
Data entry in computer • Filing documents in computer • Doing office activities on a day to day basis • Receiving calls from customers • It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of e...
Mri Technician Pr
393login
· Jaipur, IN
Position- MRI Technician Qualification- Diploma Location- Jaipur Salary: Best in the industry, No limit for deserving candidate Kindly WhatsApp/mail your cv/profile and mention current/expected salary, current/prefer loc...
MIS Executive
393login
· Jaipur, IN
Work From Office - Immediate joiner required. Hiring for local candidates. Advance Excel Knowledge. Bachelor's degree in computer science, IT, or similar. Master's degree preferable. Practical experience with a variety o...
MIS Executive cum Computer Operator Job in Jaipur
393login
· Jaipur, IN
Hiring a MIS Executive cum Computer Operator Job for fresher in Jaipur, candidate will responsible for planning, coordinating and directing all computer-related activities within an organisation. Meantime, they help dete...
Technician|Jaipur Jaipur
393login
· Jaipur, IN
We are looking for Site Engineer having 1 to 2 years experience in Solar DC/AC Cabling work at Roof top Project