Job Description
Experience:
Min 1 year Experience in International voice, prefer experience in technical support in core networking
Telco & cable industry experience is preferred.
Skills &Ability:
Excellent communication skills. Spoken, written and rapport building.
Fundamental knowledge in OS & Networking with analytical skills
Fundamental knowledge of peripheral devices and routing
Basic knowledge of firewall, Access points and routers
Good people management skills
Maintain basic knowledge of client products and/or services
Strong computer navigation skills and PC Knowledge
Logical & analytical skills
Work Activities related to the process:
• Provide L1to customers for client products and services offered on the client platform.
• Interact with customers in a courteous and professional manner while maintaining a casual informal
voice.
• Effectively understand and diagnose customer problems and use available resources to help resolve issues.
• Accurately and in detail document all customer interactions in the CRM.
• Maintain follow up relationship with the customer until resolution
Language Requirements:
Excellent English
Min 1 year Experience in International voice, prefer experience in technical support in core networking
Telco & cable industry experience is preferred.
Skills &Ability:
Excellent communication skills. Spoken, written and rapport building.
Fundamental knowledge in OS & Networking with analytical skills
Fundamental knowledge of peripheral devices and routing
Basic knowledge of firewall, Access points and routers
Good people management skills
Maintain basic knowledge of client products and/or services
Strong computer navigation skills and PC Knowledge
Logical & analytical skills
Work Activities related to the process:
• Provide L1to customers for client products and services offered on the client platform.
• Interact with customers in a courteous and professional manner while maintaining a casual informal
voice.
• Effectively understand and diagnose customer problems and use available resources to help resolve issues.
• Accurately and in detail document all customer interactions in the CRM.
• Maintain follow up relationship with the customer until resolution
Language Requirements:
Excellent English
💡 Quick Summary
Seeking a career-building opportunity? The Technical Voice Process position is now open for candidates interested in the Technician Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
