JOB ROLE : TECHNICAL WRITER / BUSINESS ANALYST

Objectives of this role

Develop comprehensive documentation that meets organizational standards

Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content

Write user-friendly content that meets the needs of target audience, turning insights into language for user success

Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications

Evaluate current content and develop innovative methods for improvement

Responsibilities

Research, outline, write, and edit content, working closely with various departments to understand project requirements

Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation

Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage

Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration

Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Develop a growth strategy focused both on financial gain and customer satisfaction

Conduct research to identify new markets and customer needs

Arrange business meetings with prospective clients

Promote the company’s products/services addressing or predicting clients’ objectives

Prepare sales contracts ensuring adherence to law-established rules and guidelines

Keep records of sales, revenue, invoices etc.

Provide trustworthy feedback and after-sales support

Build long-term relationships with new and existing customers

Develop entry level staff into valuable salespeople

Required skills and qualifications

Two or more years of experience as an effective technical writer

Proven ability to quickly learn and understand complex subject matter

Experience in writing documentation and procedure manuals for various audiences

Superb written communication skills, with a keen eye for detail

Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content

Ability to handle multiple projects simultaneously

Proven working experience as a business development manager, sales executive or a relevant role

Proven sales track record

Experience in customer support is a plus

Proficiency in MS Office and CRM software (e.g. Salesforce)

Proficiency in English

Market knowledge

Communication and negotiation skills

Ability to build rapport

Time management and planning skills

Preferred skills and qualifications

Bachelor’s degree in Computer Science/ Software Engineering (B.E) or relevant technical field

Firm understanding of SDLC (systems development lifecycle)

Prior experience in software development

Professional certification (ex: Society for Technical Communication)

Experience in using XML tools to create documentation

Email: Contact No: [email protected]