Job Description
JOB ROLE : TECHNICAL WRITER / BUSINESS ANALYST
Objectives of this role
Develop comprehensive documentation that meets organizational standards
Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
Write user-friendly content that meets the needs of target audience, turning insights into language for user success
Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative methods for improvement
Responsibilities
Research, outline, write, and edit content, working closely with various departments to understand project requirements
Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business meetings with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Develop entry level staff into valuable salespeople
Required skills and qualifications
Two or more years of experience as an effective technical writer
Proven ability to quickly learn and understand complex subject matter
Experience in writing documentation and procedure manuals for various audiences
Superb written communication skills, with a keen eye for detail
Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
Ability to handle multiple projects simultaneously
Proven working experience as a business development manager, sales executive or a relevant role
Proven sales track record
Experience in customer support is a plus
Proficiency in MS Office and CRM software (e.g. Salesforce)
Proficiency in English
Market knowledge
Communication and negotiation skills
Ability to build rapport
Time management and planning skills
Preferred skills and qualifications
Bachelor’s degree in Computer Science/ Software Engineering (B.E) or relevant technical field
Firm understanding of SDLC (systems development lifecycle)
Prior experience in software development
Professional certification (ex: Society for Technical Communication)
Experience in using XML tools to create documentation
Email: Contact No: [email protected]
Objectives of this role
Develop comprehensive documentation that meets organizational standards
Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
Write user-friendly content that meets the needs of target audience, turning insights into language for user success
Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative methods for improvement
Responsibilities
Research, outline, write, and edit content, working closely with various departments to understand project requirements
Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business meetings with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Develop entry level staff into valuable salespeople
Required skills and qualifications
Two or more years of experience as an effective technical writer
Proven ability to quickly learn and understand complex subject matter
Experience in writing documentation and procedure manuals for various audiences
Superb written communication skills, with a keen eye for detail
Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
Ability to handle multiple projects simultaneously
Proven working experience as a business development manager, sales executive or a relevant role
Proven sales track record
Experience in customer support is a plus
Proficiency in MS Office and CRM software (e.g. Salesforce)
Proficiency in English
Market knowledge
Communication and negotiation skills
Ability to build rapport
Time management and planning skills
Preferred skills and qualifications
Bachelor’s degree in Computer Science/ Software Engineering (B.E) or relevant technical field
Firm understanding of SDLC (systems development lifecycle)
Prior experience in software development
Professional certification (ex: Society for Technical Communication)
Experience in using XML tools to create documentation
Email: Contact No: [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The TECHNICAL WRITER | BUSINESS ANALYST position is now open for candidates interested in the Content Writer Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Content Writer Jobs is a plus.
