Technical Writing Specialist

We are seeking a Technical Writing Operations Specialist to transform how our documentation team works by embedding AI-driven automation and process improvements while actively creating high-quality product documentation. You'll be both practitioner and innovator - writing user guides, release notes, and functional documentation using cutting-edge AI tools, while simultaneously identifying opportunities to automate workflows and improve team velocity. As the team's "AI pioneer," you'll create documentation faster and better than traditional methods, then codify those approaches into repeatable processes that elevate the entire team's output.

Responsibilities

AI-Driven Documentation Creation & Automation
• Create user-facing documentation (user guides, how-to articles, tutorials, knowledge base content) leveraging AI tools to accelerate drafting and improve quality.
• Write release notes, feature announcements, and product updates using AI-enhanced workflows that reduce turnaround time.
• Develop functional documentation and technical specifications while identifying opportunities to automate routine content generation.
• Implement AI-powered solutions for content creation, style consistency checking, grammar/clarity improvements, and version control.
• Pilot, evaluate, and build automated workflows for documentation tasks such as release notes generation, screenshot updates, and cross-referencing.

Process Optimization & Workflow Management
• Design and implement streamlined workflows for documentation requests, review cycles, and publishing cadences based on practical experience.
• Create templates, checklists, and standard operating procedures by documenting your own AI-enhanced content creation methods.
• Collaborate with Product Managers, Product Owners, and Engineers to gather information and ensure technical accuracy in documentation.
• Update existing documentation to reflect product changes while building automation to make future updates more efficient.
• Establish metrics and dashboards to track documentation velocity, quality scores, and customer usage patterns.

Documentation Operations & Tool Management
• Partner with the Technical Writing Lead to optimize the documentation toolchain (content management systems, authoring tools, version control, publishing platforms).
• Coordinate documentation repository organization, ensuring content is easy to access, search, and maintain.
• Support cross-functional stakeholders (product, engineering, customer success, sales) in submitting documentation requests and tracking status.

Quality Assurance & Content Improvement
• Implement automated and manual quality checks to ensure documentation accuracy, consistency, and adherence to style guidelines.
• Analyze user feedback, support tickets, and usage analytics to identify documentation gaps and create content to address them.
• Apply learnings from your own content creation to improve team-wide documentation quality and processes.
• Monitor industry best practices in technical writing and AI tools, testing new approaches in your own work before recommending to the team.

Change Management & Enablement
• Drive adoption of new AI tools, templates, and workflows across the Technical Writing team.
• Build internal documentation for team processes, tool usage, and best practices.
• Champion a culture of continuous improvement and experimentation within the documentation team.

Requirements

Experience
• 2-4 years in technical writing, content creation, or documentation roles in SaaS/fintech environments.
• Proven ability to create clear, accurate, and user-friendly documentation for technical products.
• Demonstrated experience implementing process improvements or automation in documentation workflows.
• Hands-on experience with AI writing tools (ChatGPT, Claude, Grammarly Business, Jasper, or similar).
• Familiarity with documentation tools such as Confluence, Notion, MadCap Flare, or static site generators.

Core Competencies
• Technical Writing Excellence: Translates complex technical concepts into clear, concise, and user-friendly documentation.
• Operational Excellence: Naturally identifies inefficiencies and designs practical solutions to improve workflows.
• AI Fluency: Comfortable experimenting with AI tools and understanding their capabilities and limitations for documentation.
• Cross-Functional Collaboration: Works effectively with product, engineering, and customer-facing teams to gather information.
• Attention to Detail: Ensures accuracy and consistency while managing multiple concurrent documentation projects.
• Adaptability: Thrives in fast-paced environments and comfortable with ambiguity and evolving priorities.
• Self-Directed Learning: Quickly learns new products, features, and technologies to document them effectively.

Preferred Qualifications
• Background in financial services, alternative investments, or enterprise software.
• Experience with documentation analytics tools (Google Analytics, Hotjar, FullStory).
• Previous exposure to technical writing team operations or documentation management.
• Familiarity with agile development processes and product release cycles.
• Knowledge of accessibility standards (WCAG) and localization workflows.