Job Description
Full job description
Take hold of a monster opportunity and join our Technology team as a Technology Application Operations Manager. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply.
Why join us?
You'll get 14% super as standard, to help your future come alive.
Unleash your potential and build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Technology Application Operations Manager at Australian Retirement Trust, you will lead crossfunctional teams responsible for the stability, performance, and operational excellence of ART’s critical application platforms—including our Platinum Platform, Appian, which plays a key role in workflow and process management across the organisation. This is a handson operational leadership position focused on supporting production environments, driving continuous improvement, and ensuring highquality service delivery to internal and external customers.
Key Responsibilities
Lead and manage crossfunctional teams responsible for the operation, maintenance, and support of key applications and technology platforms.
Oversee day to day operations, ensuring stable, secure, and scalable application services aligned with enterprise standards and risk guidelines.
Ensure availability, performance, and integrity of businesscritical platforms, including oversight of application infrastructure, security, licensing, and data management.
Drive operational excellence by contributing to platform roadmaps, uplift initiatives, and long - term capability improvements across application support.
Coordinate incident response, on - call activities, and problem management to minimise service disruptions and ensure strong operational reliability.
Identify opportunities for automation and process optimisation to support continuous improvement in tools, workflows, and service performance.
Manage team performance, documentation quality, compliance, financial obligations, and reporting in alignment with enterprise risk and governance frameworks.
Operate as an operationsfocused leader, ensuring platforms effectively support internal and external customers - this is not a project development area.
This role is a permanent opportunity.
Location: Brisbane, Sydney or Melbourne.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
Leadership experience managing application support, technology operations, or Agile/Software/Application teams - open to strong internal candidates with Tech or Operations backgrounds who understand core ART workflows.
Technology experience suited to managing a major platform such as Appian, including responsibility for day to day production support and small change delivery.
Strong relationship - building skills, with the ability to communicate and influence stakeholders across Technology, Operations, and business teams.
Proven ability to motivate, mentor, and guide multi - disciplinary teams focused on operational support.
A commitment to service excellence, supporting ART platforms used by both internal and external customers.
Willingness to participate in oncall responsibilities, recognising that - like any IT Manager role - there may be afterhours incident or release management needs.
Strong organisational capability to prioritise and coordinate competing operational demands in a fastpaced environment.
Experience or understanding of Appian workflows or business process management - an advantage for transitioning effectively into this role.
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11:30pm 24 February 2026.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
Take hold of a monster opportunity and join our Technology team as a Technology Application Operations Manager. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply.
Why join us?
You'll get 14% super as standard, to help your future come alive.
Unleash your potential and build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Technology Application Operations Manager at Australian Retirement Trust, you will lead crossfunctional teams responsible for the stability, performance, and operational excellence of ART’s critical application platforms—including our Platinum Platform, Appian, which plays a key role in workflow and process management across the organisation. This is a handson operational leadership position focused on supporting production environments, driving continuous improvement, and ensuring highquality service delivery to internal and external customers.
Key Responsibilities
Lead and manage crossfunctional teams responsible for the operation, maintenance, and support of key applications and technology platforms.
Oversee day to day operations, ensuring stable, secure, and scalable application services aligned with enterprise standards and risk guidelines.
Ensure availability, performance, and integrity of businesscritical platforms, including oversight of application infrastructure, security, licensing, and data management.
Drive operational excellence by contributing to platform roadmaps, uplift initiatives, and long - term capability improvements across application support.
Coordinate incident response, on - call activities, and problem management to minimise service disruptions and ensure strong operational reliability.
Identify opportunities for automation and process optimisation to support continuous improvement in tools, workflows, and service performance.
Manage team performance, documentation quality, compliance, financial obligations, and reporting in alignment with enterprise risk and governance frameworks.
Operate as an operationsfocused leader, ensuring platforms effectively support internal and external customers - this is not a project development area.
This role is a permanent opportunity.
Location: Brisbane, Sydney or Melbourne.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
Leadership experience managing application support, technology operations, or Agile/Software/Application teams - open to strong internal candidates with Tech or Operations backgrounds who understand core ART workflows.
Technology experience suited to managing a major platform such as Appian, including responsibility for day to day production support and small change delivery.
Strong relationship - building skills, with the ability to communicate and influence stakeholders across Technology, Operations, and business teams.
Proven ability to motivate, mentor, and guide multi - disciplinary teams focused on operational support.
A commitment to service excellence, supporting ART platforms used by both internal and external customers.
Willingness to participate in oncall responsibilities, recognising that - like any IT Manager role - there may be afterhours incident or release management needs.
Strong organisational capability to prioritise and coordinate competing operational demands in a fastpaced environment.
Experience or understanding of Appian workflows or business process management - an advantage for transitioning effectively into this role.
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11:30pm 24 February 2026.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
💡 Quick Summary
Seeking a career-building opportunity? The Technology Application Operations Manager position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.