Job Description
Job Purpose:
'Business Analysts are responsible for gathering the Business Requirements for development, educating the business of the best practices followed in the industry, providing ServiceNow Consulting and overseeing the development.
Roles & Responsibilities:
• Support the implementation from proposal to delivery. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements.
• Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.
• Supports organizational change management (OCM) efforts by providing information on the “to be” solution.
• Leads quality management reviews and ensures all business and design requirements are met.
• Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.
• Work closely with the Solution/Technical Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts.
• Validates the configuration of business data and supports the technical team for any required custom development.
• Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements.
• Manage the overall documentation of the Projects that they handle.
Key Success Metrics:
Own the Projects assigned and ensure the gathered requirements are implemented in the best possible way.
Qualification: B.E/B.Tech or MS in Computer Science or related discipline
Technical Qualification:
Mandatory Certification: ITIL Foundation -> Axelos
Preferred Certification: Certified ServiceNow Administrator ServiceNow
Experience: 4+ years
'Business Analysts are responsible for gathering the Business Requirements for development, educating the business of the best practices followed in the industry, providing ServiceNow Consulting and overseeing the development.
Roles & Responsibilities:
• Support the implementation from proposal to delivery. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements.
• Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.
• Supports organizational change management (OCM) efforts by providing information on the “to be” solution.
• Leads quality management reviews and ensures all business and design requirements are met.
• Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.
• Work closely with the Solution/Technical Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts.
• Validates the configuration of business data and supports the technical team for any required custom development.
• Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements.
• Manage the overall documentation of the Projects that they handle.
Key Success Metrics:
Own the Projects assigned and ensure the gathered requirements are implemented in the best possible way.
Qualification: B.E/B.Tech or MS in Computer Science or related discipline
Technical Qualification:
Mandatory Certification: ITIL Foundation -> Axelos
Preferred Certification: Certified ServiceNow Administrator ServiceNow
Experience: 4+ years
💡 Quick Summary
Seeking a career-building opportunity? The Technology Business Analyst |ServiceNow position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.