Job Description
Full job description
Department: Supply Chain Management
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Technology SCM Associate supporting the Technology Supply Chain Management Team, you’ll manage purchase orders and invoices for assigned technology commodities while building strong relationships with assigned key suppliers. You’ll support the Team by managing accurate PO creation, keeping accounts in good standing, resolving invoices quickly, and ensuring processes run efficiently from end to end.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Place and manage purchase orders
Place and manage spot buys
Demonstrate consistency and accuracy required to resolve open questions/invoices in a timely manner with little guidance
Identify and resolve invoice match exceptions
Administer and oversee assigned procure-to-pay transactional areas, inclusive of managing supplier content, spot buying, purchase order completion, invoice resolution, and contracts administration
Maintain supplier catalogs and resolve catalog issues with suppliers as necessary
Track outstanding POs against scheduled receipt date and take appropriate action to resolve as necessary
Educate Internal Customers in core business process improvement processes
Has solid knowledge of systems and can use them to find/locate information in order to handle routine inquiries, resolve invoice errors, and provide information to Team Members and Suppliers
Resolve Customer Service issues by providing training and information to Employees and suppliers; explain system logic, processes, and procedures
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer Satisfaction
Skilled in using various computer hardware and software
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
Ability to respond to Supplier invoice questions by providing thorough and clear explanation of policies
Ability to keep Leader and Technology Buyers informed to ensure tasks are prioritized, especially those that are time sensitive
Ability to follow through on commitments; keeping others updated on changes in status due to circumstances beyond one’s control
Ability to work efficiently while making time to address Suppliers and internal Customers questions effectively
Ability to deliver complete status updates to Leader and stakeholders, including discussing potential bottlenecks and alternative plans of action
Education
Required: High School Diploma or GED
Experience
Entry-level experience, developing skills and knowledge in:
Supply Chain Management
Preferred: Experience in SAP, Ariba, or Coupa
Preferred: Experience in Quickbase
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from limited space work station/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
Must have flexibility to work extended hours during the week and weekend, including Company holidays, during quarterly close or special projects
Limited Travel
Pay & Benefits:
Competitive market salary from $55,000 - $61,100 per year*, depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible
dependents too)
Southwest will help fund your 401(k) retirement savings with Company
contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement
Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including
pets)
Southwest offers health plan coverage options that start from the very first day ofemployment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
Department: Supply Chain Management
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Technology SCM Associate supporting the Technology Supply Chain Management Team, you’ll manage purchase orders and invoices for assigned technology commodities while building strong relationships with assigned key suppliers. You’ll support the Team by managing accurate PO creation, keeping accounts in good standing, resolving invoices quickly, and ensuring processes run efficiently from end to end.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Place and manage purchase orders
Place and manage spot buys
Demonstrate consistency and accuracy required to resolve open questions/invoices in a timely manner with little guidance
Identify and resolve invoice match exceptions
Administer and oversee assigned procure-to-pay transactional areas, inclusive of managing supplier content, spot buying, purchase order completion, invoice resolution, and contracts administration
Maintain supplier catalogs and resolve catalog issues with suppliers as necessary
Track outstanding POs against scheduled receipt date and take appropriate action to resolve as necessary
Educate Internal Customers in core business process improvement processes
Has solid knowledge of systems and can use them to find/locate information in order to handle routine inquiries, resolve invoice errors, and provide information to Team Members and Suppliers
Resolve Customer Service issues by providing training and information to Employees and suppliers; explain system logic, processes, and procedures
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer Satisfaction
Skilled in using various computer hardware and software
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
Ability to respond to Supplier invoice questions by providing thorough and clear explanation of policies
Ability to keep Leader and Technology Buyers informed to ensure tasks are prioritized, especially those that are time sensitive
Ability to follow through on commitments; keeping others updated on changes in status due to circumstances beyond one’s control
Ability to work efficiently while making time to address Suppliers and internal Customers questions effectively
Ability to deliver complete status updates to Leader and stakeholders, including discussing potential bottlenecks and alternative plans of action
Education
Required: High School Diploma or GED
Experience
Entry-level experience, developing skills and knowledge in:
Supply Chain Management
Preferred: Experience in SAP, Ariba, or Coupa
Preferred: Experience in Quickbase
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from limited space work station/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
Must have flexibility to work extended hours during the week and weekend, including Company holidays, during quarterly close or special projects
Limited Travel
Pay & Benefits:
Competitive market salary from $55,000 - $61,100 per year*, depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible
dependents too)
Southwest will help fund your 401(k) retirement savings with Company
contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement
Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including
pets)
Southwest offers health plan coverage options that start from the very first day ofemployment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
💡 Quick Summary
Seeking a career-building opportunity? The Technology SCM Associate position is now open for candidates interested in the BPO Jobs sector. This role in Dallas offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.