Job Description
Job Description:
Job Title: Technology Service Analyst, AVP
Location: Mumbai, India
Role Description
• Team to liase with business/users on all issues and requirements and carry out 1st level of analysis on the requirements / issues along with L2 support teams (TDI teams)
• Carry out testing of all system product functionalities and revert to users with feasibility and applicability and take it forward till implementation
• Manage all system parameters and backend update requests for users as per process
• Provide support to L2 teams for eod, monthend, quarterend and yearend activities
• Application ownership (BISO-Business information security owner) and ID management related activities for all IPB applications
• Service request/Complaint and query management across IPB India applications with support from Agile teams and L2 support teams
• Vendor management and audit management
• Support adhoc DR and TRC projects with thorough testing
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• SPOC for all user queries, issues and system requirements
• 1st level of analysis with support from L2 and vendor teams
• Ensure the stability of the application by ensuring the RCA for every incident.
• Support and implement new product functionalities (without any script changes) as required by Business.
• Periodic MIS presentation for the senior management at regular intervals
• Application ownership for all parameters, activities, DR, supporting internal and external audits
Your skills and experience
Finacle core banking SME with an experience of 10-12 years. Should have worked in L1 / L2 support teams in Retail applications such as Finacle, Oracle Wealth, Nucleus Loan origination system, Finacle onlinebanking and Mobile banking app. Good understanding of Finacle application and functions pertaining to Liabilities and Assets
How we'll support you
• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
Job Title: Technology Service Analyst, AVP
Location: Mumbai, India
Role Description
• Team to liase with business/users on all issues and requirements and carry out 1st level of analysis on the requirements / issues along with L2 support teams (TDI teams)
• Carry out testing of all system product functionalities and revert to users with feasibility and applicability and take it forward till implementation
• Manage all system parameters and backend update requests for users as per process
• Provide support to L2 teams for eod, monthend, quarterend and yearend activities
• Application ownership (BISO-Business information security owner) and ID management related activities for all IPB applications
• Service request/Complaint and query management across IPB India applications with support from Agile teams and L2 support teams
• Vendor management and audit management
• Support adhoc DR and TRC projects with thorough testing
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• SPOC for all user queries, issues and system requirements
• 1st level of analysis with support from L2 and vendor teams
• Ensure the stability of the application by ensuring the RCA for every incident.
• Support and implement new product functionalities (without any script changes) as required by Business.
• Periodic MIS presentation for the senior management at regular intervals
• Application ownership for all parameters, activities, DR, supporting internal and external audits
Your skills and experience
Finacle core banking SME with an experience of 10-12 years. Should have worked in L1 / L2 support teams in Retail applications such as Finacle, Oracle Wealth, Nucleus Loan origination system, Finacle onlinebanking and Mobile banking app. Good understanding of Finacle application and functions pertaining to Liabilities and Assets
How we'll support you
• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
💡 Quick Summary
Seeking a career-building opportunity? The Technology Service Analyst| AVP position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
