Job Description
Job title: Technology Service Analyst
Company: Deutsche Bank
Job description: Job Description: Location- Pune Role Description What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Support user on Technical & Functional queries via phones / emails Understand the business process and WM operations to support business queries. Work closely with business and IT Vendor / IT L3 support team to get the issue resolved based on the priority. Manage end to end co-ordination of the tickets assigned with prioritization of incoming requests. Flexibility in work hours will be required based on the priority of the issues. Perform health check and publish the report. Respond to tickets raised by users and provide Level-1 and Level-2 support. Respond to job failure alerts and take remedial action. Troubleshoot issues in existing scripts and develop, wherever required. Participate and perform DR / BCP exercise. Work closely with Development team to get a complete understanding of functionality changes and issues Problem solving skill to troubleshoot issues in production
Company: Deutsche Bank
Job description: Job Description: Location- Pune Role Description What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Support user on Technical & Functional queries via phones / emails Understand the business process and WM operations to support business queries. Work closely with business and IT Vendor / IT L3 support team to get the issue resolved based on the priority. Manage end to end co-ordination of the tickets assigned with prioritization of incoming requests. Flexibility in work hours will be required based on the priority of the issues. Perform health check and publish the report. Respond to tickets raised by users and provide Level-1 and Level-2 support. Respond to job failure alerts and take remedial action. Troubleshoot issues in existing scripts and develop, wherever required. Participate and perform DR / BCP exercise. Work closely with Development team to get a complete understanding of functionality changes and issues Problem solving skill to troubleshoot issues in production
💡 Quick Summary
Seeking a career-building opportunity? The Technology Service Analyst | | Maharashtra | Deutsche BankSAVE position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
