Job Description
Position Overview
Role/Designation: Technology Service Analyst (NCT) in Service Operations.
Location: Magarpatta City, Pune, India
Role Description - Summary:
Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.
The main tasks of the Service Management Analyst/SRE are:
Observability and Monitoring, Issue analysis, Incident and Problem Management, Toil reduction, Automation etc.
What We’ll Offer You
• As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Key Responsibilities / Tasks:
• Develop a good understanding of the activities required to execute Service Management functions.
• Follow all guidelines and controls for the relevant processes to ensure compliance and quality.
• Understand the end-to-end application support process and escalation procedures thoroughly, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e., service operations).
• Provide feedback and communicate results to stakeholders regularly
• Engage quickly in incident scenarios and contribute to resolve the problem.
• Assist in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders.
• Ensure to adhere the defined support processes.
• Reduce Manual efforts and thrive to automate & improve where appropriate.
Required Skillset:
• Working exposure to Microservices based environment, GCP/Azure/AWS, OpenShift/Docker/Container based application management
• Hands-on Unix, SQL and DevOps tools (Bitbucket, Artifactory, uDeploy, TeamCity)
• Hands-on knowledge of production monitoring tools like Splunk, Geneos, Appdynamics, New Relic
• Knowledge of Apache KAFKA
• Knowledge of Agile/DevOps methodologies
• Should be able to drive automation
• Must be a Team player with excellent soft skills
• Must be ready to work in APAC and GERMANY Shifts
Education
• Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
• Google Cloud Certification and ITIL V4 foundation certification (preferred)
How We’ll Support You
• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About Us And Our Teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides
Role/Designation: Technology Service Analyst (NCT) in Service Operations.
Location: Magarpatta City, Pune, India
Role Description - Summary:
Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.
The main tasks of the Service Management Analyst/SRE are:
Observability and Monitoring, Issue analysis, Incident and Problem Management, Toil reduction, Automation etc.
What We’ll Offer You
• As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Key Responsibilities / Tasks:
• Develop a good understanding of the activities required to execute Service Management functions.
• Follow all guidelines and controls for the relevant processes to ensure compliance and quality.
• Understand the end-to-end application support process and escalation procedures thoroughly, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e., service operations).
• Provide feedback and communicate results to stakeholders regularly
• Engage quickly in incident scenarios and contribute to resolve the problem.
• Assist in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders.
• Ensure to adhere the defined support processes.
• Reduce Manual efforts and thrive to automate & improve where appropriate.
Required Skillset:
• Working exposure to Microservices based environment, GCP/Azure/AWS, OpenShift/Docker/Container based application management
• Hands-on Unix, SQL and DevOps tools (Bitbucket, Artifactory, uDeploy, TeamCity)
• Hands-on knowledge of production monitoring tools like Splunk, Geneos, Appdynamics, New Relic
• Knowledge of Apache KAFKA
• Knowledge of Agile/DevOps methodologies
• Should be able to drive automation
• Must be a Team player with excellent soft skills
• Must be ready to work in APAC and GERMANY Shifts
Education
• Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
• Google Cloud Certification and ITIL V4 foundation certification (preferred)
How We’ll Support You
• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About Us And Our Teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides
💡 Quick Summary
Seeking a career-building opportunity? The Technology Service Analyst| NCT |RYR2026| Deutsche Bank position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
