Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility, then please discuss this with the hiring manager.

Introduction
• As a member of the team, provide 24x7 global technical support activities for the Bank’s Security Technologies and Service Continuity, on a rotational shift basis.
• Ensure support issues, incidents and problems are managed in a timely and efficient manner
• Coordination with various support, business and development teams in ensuring requirements are scoped correctly for the continuous improvement plan
• Implementation of change, release and production support approvals.
• Customer-focused on strong service delivery
• To do support and troubleshooting issues in database, security tool and analysis
• To coordinate security related activities such as scheduled maintenance, upgrade, performance tuning and trouble shooting
• Decision Making- Participate and contribute in MIH where individual need to apply his technical skills and take decision.
• String Communication Skills - role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication

What will you be doing?

Key accountabilities of this role will be aligned but not limited to:
• Key specific accountabilities:
• Incident, Problem and Change management
• Ensuring issues are managed within agreed SLA/SLT
• Manage email, Hotline queries and ticketing systems
• Support and management of system outages via the published major incident management process
• Perform post-release start-of-day checks as appropriate
• Liaison across business and users to resolve users support issues