Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Commercial and Investment Banking (CIB) Technology, Markets Technology team in the Athena Support team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Work on some of the most complex problems at the intersection of two dynamic industries: finance and technology.
Partner closely with our Line of Business clients (LoBs) to understand their needs in order to shape the support roadmap.
Interact with other high-performing teams to inspire innovation and champion change throughout the bank.
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
Bachelor’s degree in Computer Science or equivalent experience
3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Possess demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Possess exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Proficient in scripting languages to be able to support the live platform
Preferred qualifications, capabilities, and skills
Experience with one or more general purpose programming languages and/or automation scripting
Linux administration and host performance tuning, with Unix Shell Scripting
Good Knowledge of Python, Bitbucket, git source repository and working with tools such as - Nagios, Grafana, Service Now, Datadog & splunk
Experience of Production management L1 Support and Postgres database skills set
Good to have triaging skills
Familiar with Jira project management tooling and possess a working understanding of public cloud / AWS
Understanding of ITIL, Incident/Change/Problem Management and Network Load Balancing
As a Technology Support III team member in the Commercial and Investment Banking (CIB) Technology, Markets Technology team in the Athena Support team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Work on some of the most complex problems at the intersection of two dynamic industries: finance and technology.
Partner closely with our Line of Business clients (LoBs) to understand their needs in order to shape the support roadmap.
Interact with other high-performing teams to inspire innovation and champion change throughout the bank.
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
Bachelor’s degree in Computer Science or equivalent experience
3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Possess demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Possess exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Proficient in scripting languages to be able to support the live platform
Preferred qualifications, capabilities, and skills
Experience with one or more general purpose programming languages and/or automation scripting
Linux administration and host performance tuning, with Unix Shell Scripting
Good Knowledge of Python, Bitbucket, git source repository and working with tools such as - Nagios, Grafana, Service Now, Datadog & splunk
Experience of Production management L1 Support and Postgres database skills set
Good to have triaging skills
Familiar with Jira project management tooling and possess a working understanding of public cloud / AWS
Understanding of ITIL, Incident/Change/Problem Management and Network Load Balancing
💡 Quick Summary
Seeking a career-building opportunity? The Technology Support III, Markets Technology position is now open for candidates interested in the Bank Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
