Job Description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Career Family ServiceNow Platform Support
Role Type Technical Lead – Support Analyst
The opportunity
• ServiceNow Platform administrator (Senior)
• Expected joining date Immediate
• Experience: 6 to 8 years’ experience
Your Key Responsibilities
• ServiceNow Platform administration and maintenance activities
• ServiceNow vendor coordination.
• Incident Management, Change and Problem Management.
• Major Incident handling and complex troubleshooting.
• Develop clear and concise technical & process documentation.
• Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
• Service operations and escalated support, assisting in the management of the ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades.
• Manage the setup, administration and configuration of Field System Support applications and tools.
• Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation.
Skills And Attributes For Success
• Have experience in ServiceNow L2 and L3 support or in ServiceNow development.
• Strong vendor and relationship management skills
• A strong core production support engineer with a solid background in the UNIX, Windows & Java scripting.
• An ‘all-rounder’ with experience and knowledge in a variety of technologies including Oracle, MSSQL, Sybase, HTML/CSS, REST
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting) PowerShell
• Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks.
• Minimum 4+ years of hands-on experience on the below ServiceNow modules (Recommended):
• Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation
• Good to have: HRSD, ITOM, Discovery, IRM, SecOps
• Appreciation, knowledge and experience of competitive industry standard monitoring technologies and solutions would be advantageous.
• ServiceNow Certified Systems Administrator
• Certified Application Developer Certification
• Have excellent oral and written communication skills (English)
• Be a Self-Starter, highly self-motivated individual with robust decision-making capability.
• Be delivery focused and used to working within tight deadlines and able to identify problems at an early stage.
• Be a 'team player' but also able to work autonomously.
• Possess strong analytical and problem-solving abilities.
• Be a structured, methodical thinker with a keen eye for detail.
• Be confident and able to convincingly structure, summaries, present and challenge thoughts, or ideas.
• Be appropriately assertive with excellent relationship building and stakeholder management skills.
• Excellent business communication skills
• Education in Information Technology or equivalent working experience
• Have exposure to working in shifts and on-call support.
To qualify for the role, you must have
Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack).
• Java, Java Script
• RESTful Webservices
• Angular JS
• HTML, CSS, SOAP, REST
• API handling
What We Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Career Family ServiceNow Platform Support
Role Type Technical Lead – Support Analyst
The opportunity
• ServiceNow Platform administrator (Senior)
• Expected joining date Immediate
• Experience: 6 to 8 years’ experience
Your Key Responsibilities
• ServiceNow Platform administration and maintenance activities
• ServiceNow vendor coordination.
• Incident Management, Change and Problem Management.
• Major Incident handling and complex troubleshooting.
• Develop clear and concise technical & process documentation.
• Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
• Service operations and escalated support, assisting in the management of the ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades.
• Manage the setup, administration and configuration of Field System Support applications and tools.
• Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation.
Skills And Attributes For Success
• Have experience in ServiceNow L2 and L3 support or in ServiceNow development.
• Strong vendor and relationship management skills
• A strong core production support engineer with a solid background in the UNIX, Windows & Java scripting.
• An ‘all-rounder’ with experience and knowledge in a variety of technologies including Oracle, MSSQL, Sybase, HTML/CSS, REST
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting) PowerShell
• Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks.
• Minimum 4+ years of hands-on experience on the below ServiceNow modules (Recommended):
• Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation
• Good to have: HRSD, ITOM, Discovery, IRM, SecOps
• Appreciation, knowledge and experience of competitive industry standard monitoring technologies and solutions would be advantageous.
• ServiceNow Certified Systems Administrator
• Certified Application Developer Certification
• Have excellent oral and written communication skills (English)
• Be a Self-Starter, highly self-motivated individual with robust decision-making capability.
• Be delivery focused and used to working within tight deadlines and able to identify problems at an early stage.
• Be a 'team player' but also able to work autonomously.
• Possess strong analytical and problem-solving abilities.
• Be a structured, methodical thinker with a keen eye for detail.
• Be confident and able to convincingly structure, summaries, present and challenge thoughts, or ideas.
• Be appropriately assertive with excellent relationship building and stakeholder management skills.
• Excellent business communication skills
• Education in Information Technology or equivalent working experience
• Have exposure to working in shifts and on-call support.
To qualify for the role, you must have
Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack).
• Java, Java Script
• RESTful Webservices
• Angular JS
• HTML, CSS, SOAP, REST
• API handling
What We Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
💡 Quick Summary
Seeking a career-building opportunity? The TechOps-DE-SNOW-Support-Senior position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.