Job Description
About the Role:
We are looking for a dedicated and customer-oriented Telecaller Executive to handle inbound and outbound calls related to customer complaints, queries, and support requests for banking services. The ideal candidate should have excellent communication skills, a calm and empathetic approach, and the ability to resolve customer issues efficiently while maintaining a professional demeanor.
Key Responsibilities:
Handle inbound and outbound calls from bank customers regarding service issues, complaints, and queries.
Log, track, and update customer complaints in the system accurately.
Coordinate with internal departments (such as operations, IT, and service teams) to ensure timely resolution of issues.
Follow up with customers to confirm resolution and ensure satisfaction.
Provide accurate information about banking products, services, and processes when required.
Escalate unresolved complaints to the concerned authority or supervisor.
Maintain call records, complaint logs, and daily reports.
Ensure compliance with bank policies, data confidentiality, and quality standards.
Required Skills & Qualifications:
Graduate / HSC qualified (any discipline).
1–3 years of experience in telecalling, customer service, or complaint handling (preferably in the banking or financial services sector).
Excellent verbal communication skills in English and regional languages.
Strong listening, problem-solving, and interpersonal skills.
Ability to remain calm and professional under pressure.
Basic knowledge of banking operations or support processes is an added advantage.
Proficient in using CRM tools, MS Office, and call management systems.
We are looking for a dedicated and customer-oriented Telecaller Executive to handle inbound and outbound calls related to customer complaints, queries, and support requests for banking services. The ideal candidate should have excellent communication skills, a calm and empathetic approach, and the ability to resolve customer issues efficiently while maintaining a professional demeanor.
Key Responsibilities:
Handle inbound and outbound calls from bank customers regarding service issues, complaints, and queries.
Log, track, and update customer complaints in the system accurately.
Coordinate with internal departments (such as operations, IT, and service teams) to ensure timely resolution of issues.
Follow up with customers to confirm resolution and ensure satisfaction.
Provide accurate information about banking products, services, and processes when required.
Escalate unresolved complaints to the concerned authority or supervisor.
Maintain call records, complaint logs, and daily reports.
Ensure compliance with bank policies, data confidentiality, and quality standards.
Required Skills & Qualifications:
Graduate / HSC qualified (any discipline).
1–3 years of experience in telecalling, customer service, or complaint handling (preferably in the banking or financial services sector).
Excellent verbal communication skills in English and regional languages.
Strong listening, problem-solving, and interpersonal skills.
Ability to remain calm and professional under pressure.
Basic knowledge of banking operations or support processes is an added advantage.
Proficient in using CRM tools, MS Office, and call management systems.
💡 Quick Summary
Seeking a career-building opportunity? The Tele caller Executive position is now open for candidates interested in the Telecaller Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
