Job Description
Job Title: Advisor/ Tele Caller (Inbound & Outbound Calls) Job Location: Mumbai Department: Customer Support / Sales / Tele calling Reporting To: Lead- Inside Sales Job Summary: We are looking for a dynamic and customer-oriented Tele caller to join our team. The ideal candidate will be responsible for handling both inbound and outbound calls to assist customers, resolve queries, promote products or services, and generate leads or sales as needed. Strong communication and interpersonal skills are a must. Key Responsibilities: Handle inbound calls and assist customers with their inquiries, complaints, or service requests. Make outbound calls to potential or existing customers to inform them about products, services, or promotional offers. Maintain accurate records of customer interactions and update the CRM system regularly. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue, and provide solutions or alternatives. Meet daily/weekly/monthly targets for number of calls made, leads generated, or sales closed (as applicable). Ensure customer satisfaction by providing professional and courteous service. Escalate complex issues to senior team members or supervisors when required. Adhere to company policies, quality standards, and compliance regulations. Requirements: Education: Minimum Graduate Experience: 2–4 years of experience in tele calling, customer service, or a related field (Freshers can also apply) Skills: Excellent verbal communication in [languages, e.g., English, Hindi and any one south Indian language] a) Good listening skills and ability to handle objections b) Basic computer knowledge and data entry skills c) Ability to work under pressure and meet targets Preferred Attributes: Positive attitude and patience while handling different types of customers Previous experience in BPO / call center / telesales will be an added advantage Ability to learn about products/services and describe/explain them to prospects
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Tele Caller Executive position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
