. Outbound and Inbound Calls: Telecaller Executives make outgoing calls to prospective customers or take incoming calls from existing customers. They are responsible for providing information, answering questions, and persuading customers to make purchases or take desired actions.
2. Product/Service Knowledge: They must have a deep understanding of the products or services they are promoting, as well as the ability to communicate their features and benefits effectively.
3. Customer Engagement: Telecallers need to engage with customers in a friendly and professional manner. Building rapport, actively listening, and addressing customer concerns are essential skills.
4. Script Follow-Up: Many telecalling roles provide scripts to follow, which outline the key points and objectives of the call. Telecaller Executives should be able to follow these scripts while also adapting to customer responses.
5. Lead Generation: In some cases, telecallers are responsible for generating leads by identifying potential customers interested in the product or service and gathering their contact information.
6. Data Entry: They may need to maintain accurate records of customer interactions, update databases, and record information related to sales or customer feedback.
7. Achieving Targets: Telecaller Executives often have sales or performance targets, such as a specific number of calls made, leads generated, or sales closed. Meeting or exceeding these targets is typically a part of their job.
8. Handling Objections: They should be equipped to handle objections and rejection gracefully and provide appropriate responses to alleviate customer concerns.
9. Reporting: Keeping management informed about progress, feedback, and challenges encountered during calls is an important aspect of the job.
10. Compliance: Ensuring compliance with all relevant regulations, such as telemarketing laws and data protection rules, is crucial.
Qualifications and Skills:
• High school diploma or equivalent (some roles may require a bachelor's degree).
• Excellent communication skills, including a clear and pleasant phone voice.
• Strong interpersonal skills and the ability to build rapport with customers.
• Basic computer skills for data entry and maintaining call records.
• Persistence, patience, and the ability to handle rejection.
• Knowledge of the product or service being offered.
• Adaptability and the ability to work in a fast-paced, target-driven environment.
• Understanding of relevant laws and regulations.
• Previous telemarketing or customer service experience is a plus.
Telecaller Executives are an essential part of sales and marketing teams in various industries, including banking, insurance, retail, and more. Their ability to effectively communicate and persuade customers can significantly impact an organization's success in reaching its sales and marketing goals.
For more inormation contact us on :-
[email protected], +91-XXXXXXXXXX
Job Type: Full-time
Salary: ₹13,000.00 - ₹20,000.00 per month
Schedule:
• Day shift
• Monday to Friday
Education:
• Higher Secondary(12th Pass) (Required)
Language:
• English (Preferred)
Work Location: In person
Speak with the employer
+91 +91-XXXXXXXXXX
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