Job Description
Job Title: TeleCaller Executive
Company Name: ESRO MAGICA
Job Location: Pune
Working Hours: + hours per day
Salary: ₹15,000 Per Month
Job Type: Full-time, Permanent
Company Description:
Esro Magica is a leading organization in Pune that focuses on providing top-quality space and astronomy-related educational content. Our mission is to offer hands-on practical experiments to enhance the learning experience for our audience. We are dedicated to fostering curiosity and passion for space exploration.
Role Description:
We are seeking a motivated and enthusiastic Customer Support Executive/Telecaller to join our team.
The ideal candidate will be responsible for handling customer inquiries, providing information about our educational programs, and ensuring a high level of customer satisfaction.
Key Responsibilities:
1. Handle inbound and outbound calls to address customer inquiries.
2. Assist customers with queries about our programs and services.
3. Provide exceptional customer service and resolve issues promptly.
4. Maintain accurate records of customer interactions.
5. Follow up with customers to ensure satisfaction.
6. Collaborate with sales and marketing for feedback and service improvement.
7. Stay updated on space and astronomy education developments.
8. Achieve individual and team targets for customer satisfaction and call handling.
Qualifications:
High school diploma or equivalent; bachelor's degree preferred.
Experience in customer support or telecalling.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric attitude.
Proficiency in customer support software and CRM systems.
Passion for space and astronomy education is a plus.
Skills:
- Fluent in English and Hindi; additional languages are a plus.
- Strong listening skills and attention to detail.
- Ability to handle difficult customers professionally.
- Good organizational and multitasking abilities.
- Basic computer skills, including MS Office Suite.
How to Apply:
Interested candidates are invited to send their resumes and a cover letter to hrops@esromagica.com.
Please include "Customer Support Executive Application" in the subject line.
Job Type: Full-time
Pay: Up to ₹15,000.00 per month
Schedule:
Fixed shift
Morning shift
Weekend availability
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
Company Name: ESRO MAGICA
Job Location: Pune
Working Hours: + hours per day
Salary: ₹15,000 Per Month
Job Type: Full-time, Permanent
Company Description:
Esro Magica is a leading organization in Pune that focuses on providing top-quality space and astronomy-related educational content. Our mission is to offer hands-on practical experiments to enhance the learning experience for our audience. We are dedicated to fostering curiosity and passion for space exploration.
Role Description:
We are seeking a motivated and enthusiastic Customer Support Executive/Telecaller to join our team.
The ideal candidate will be responsible for handling customer inquiries, providing information about our educational programs, and ensuring a high level of customer satisfaction.
Key Responsibilities:
1. Handle inbound and outbound calls to address customer inquiries.
2. Assist customers with queries about our programs and services.
3. Provide exceptional customer service and resolve issues promptly.
4. Maintain accurate records of customer interactions.
5. Follow up with customers to ensure satisfaction.
6. Collaborate with sales and marketing for feedback and service improvement.
7. Stay updated on space and astronomy education developments.
8. Achieve individual and team targets for customer satisfaction and call handling.
Qualifications:
High school diploma or equivalent; bachelor's degree preferred.
Experience in customer support or telecalling.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric attitude.
Proficiency in customer support software and CRM systems.
Passion for space and astronomy education is a plus.
Skills:
- Fluent in English and Hindi; additional languages are a plus.
- Strong listening skills and attention to detail.
- Ability to handle difficult customers professionally.
- Good organizational and multitasking abilities.
- Basic computer skills, including MS Office Suite.
How to Apply:
Interested candidates are invited to send their resumes and a cover letter to hrops@esromagica.com.
Please include "Customer Support Executive Application" in the subject line.
Job Type: Full-time
Pay: Up to ₹15,000.00 per month
Schedule:
Fixed shift
Morning shift
Weekend availability
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Tele Caller Executive position is now open for candidates interested in the Telecaller Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.