Job Description
Full job description
Role Objective
The Tele caller – Exhibitor Experience will be responsible for connecting with onboarded exhibitors to ensure a smooth setup, resolve basic concerns, and enhance overall satisfaction. The role focuses on building positive relationships and ensuring exhibitors feel supported throughout their journey.
Key Responsibilities
Call newly/existing onboarded exhibitors to:
Welcome them and explain next steps clearly
Confirm completion of onboarding requirements
Address basic queries related to platform/event processes
Confirm the SPOC details
Confirm the HOD/CEO details to maintain the database.
Ensure exhibitors are comfortable using the system, tools, or event guidelines
Identify concerns or issues and escalate them to the relevant internal team when required
Maintain accurate call logs, feedback notes, and follow‑up actions in the tracker.
Conduct follow‑up calls to ensure issues raised are resolved satisfactorily
Share recurring feedback and improvement suggestions with the Customer Success Manager.
Maintain a polite, professional, and customer‑centric tone in every interaction.
Requirements
Skills & Competencies
Strong verbal communication skills (English + regional language preferred)
Customer‑first mindset with patience and empathy
Good listening and problem‑understanding ability
Good computer skills
Ability to handle objections and concerns calmly
Clear articulation and confidence over calls
Preferred Qualifications
3–5 years of experience in tele calling, customer support, or customer success
Experience in exhibitor management, events, marketplaces, or B2B calling is an advantage
Graduate or diploma holder (flexible based on skill and experience)
Key Performance Indicators (KPIs)
Number of successful exhibitor connects per day
Exhibitor satisfaction/feedback scores
Onboarding completion confirmation rate
Issue resolution turnaround time
Quality of call notes
Ideal Candidate Profile
Friendly, proactive, and solution‑oriented
Comfortable speaking with business owners or professionals
Detail‑oriented with good follow‑up discipline
Willing to learn product/event knowledge quickly
Role Objective
The Tele caller – Exhibitor Experience will be responsible for connecting with onboarded exhibitors to ensure a smooth setup, resolve basic concerns, and enhance overall satisfaction. The role focuses on building positive relationships and ensuring exhibitors feel supported throughout their journey.
Key Responsibilities
Call newly/existing onboarded exhibitors to:
Welcome them and explain next steps clearly
Confirm completion of onboarding requirements
Address basic queries related to platform/event processes
Confirm the SPOC details
Confirm the HOD/CEO details to maintain the database.
Ensure exhibitors are comfortable using the system, tools, or event guidelines
Identify concerns or issues and escalate them to the relevant internal team when required
Maintain accurate call logs, feedback notes, and follow‑up actions in the tracker.
Conduct follow‑up calls to ensure issues raised are resolved satisfactorily
Share recurring feedback and improvement suggestions with the Customer Success Manager.
Maintain a polite, professional, and customer‑centric tone in every interaction.
Requirements
Skills & Competencies
Strong verbal communication skills (English + regional language preferred)
Customer‑first mindset with patience and empathy
Good listening and problem‑understanding ability
Good computer skills
Ability to handle objections and concerns calmly
Clear articulation and confidence over calls
Preferred Qualifications
3–5 years of experience in tele calling, customer support, or customer success
Experience in exhibitor management, events, marketplaces, or B2B calling is an advantage
Graduate or diploma holder (flexible based on skill and experience)
Key Performance Indicators (KPIs)
Number of successful exhibitor connects per day
Exhibitor satisfaction/feedback scores
Onboarding completion confirmation rate
Issue resolution turnaround time
Quality of call notes
Ideal Candidate Profile
Friendly, proactive, and solution‑oriented
Comfortable speaking with business owners or professionals
Detail‑oriented with good follow‑up discipline
Willing to learn product/event knowledge quickly
💡 Quick Summary
Seeking a career-building opportunity? The Tele caller- Exhibitions position is now open for candidates interested in the Event Management Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.