Description
We are seeking an experienced and results-driven Collection Caller to join our team. The successful candidate will be responsible for contacting customers in hard bucket collections (120+ days past due) to negotiate payment arrangements, settle accounts, and minimize losses.
Key Responsibilities:
• Contact customers via phone to collect outstanding debts
• Negotiate payment arrangements, settlements, and payment plans
• Utilize strong persuasion and negotiation skills to maximize recoveries
• Update customer accounts and database with collection activities
• Meet or exceed monthly collection targets
• Collaborate with internal teams
• Perform other duties as assigned
Requirements:
• 1+ year of collections experience (hard bucket preferred)
• Proven track record of meeting/exceeding collection targets
• Excellent communication, negotiation, and problem-solving skills
• Ability to work in a fast-paced environment
• Strong analytical and organizational skills
• Familiarity with collection software/systems (e.g., dialers)
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month