Job details
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Job type
Full-time
Shift and schedule
Day shift
Benefits
Pulled from the full job description
Cell phone reimbursement
Provident Fund
Full Job Description
Roles and Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner

2. Follow communication “scripts” when handling different topics

3. Answer all their questions

4. Keep records of all conversations in our call centre database in a comprehensible way

5. Frequently attend educational seminars to improve knowledge and performance level

6. Meet personal/team qualitative and quantitative targets

Qualification:

1. Previous experience in a customer support role

2. Strong phone and verbal communication skills along with active listening

3. Familiarity with CRM systems and practices

4. Customer focus and adaptability to different personality types

5. Ability to multi-task, set priorities and manage time effectively

Fluency in both, verbal and written communication (Hindi and English)

Job Type: Full-time

Salary: ₹100,000.00 - ₹250,000.00 per year

Benefits:

Cell phone reimbursement
Provident Fund
Schedule:

Day shift
Speak with the employer
+91 7984197009

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Hiring 2 candidates for this role