Telecaller

Full job description

Key responsibilities:

1. Handling customer inquiries and providing timely and accurate information.

2. Resolving customer complaints and issues courteously and efficiently.

3. Maintaining a high level of customer satisfaction through excellent service delivery.

4. Responding to customer emails and messages promptly and professionally.

5. Collaborating with other team members to ensure a seamless customer experience.

6. Updating customer records and information accurately in the database.

7. Upholding the company's reputation and brand image through exceptional customer service.

If you have a passion for customer service and possess the necessary language and communication skills, we invite you to join our team at Hansa Research Group Private Limited.

Other requirements

1. Good communication and interpersonal skills.

2. Comfortable with rotational shifts, if required.

3. Strong verbal and written communication skills.

4. Ability to multitask and manage time effectively.

5. Comfortable with rotational shifts and night shifts (for NRI process).

6. Fresher welcome; prior BPO/customer support experience is a plus.

Job Types: Full-time, Part-time, Fresher

Pay: ₹14,000.00 - ₹15,500.00 per month

Benefits:

Work from home

Language:

Hindi (Preferred)

English (Preferred)

Work Location: In person