JOB DEFINITION

Position: Ops–Executive–International Report To: Ops Team Leader Function: Ops

Code: PRSN-I-HR-OE-DOEJD-DOC-004 Version: 01/00 Work Location: Bhubaneswar

Responsibility: To handle overseas customer through upselling of our USA customer and Generate leads in live calls. Upselling Client product and service through calls

JOB ANALYSIS:

Primary Functions/Responsibilities: Skills & Knowledge Necessary

- Handling overseas client on call and generate - Ability to use the desktop/Laptop leads. computer system

- Maintain customer data and capture customer - Typing speed: minimum 20 wpm. feedback, complain, request or complain in CRM. - Performing all KCRPs on the phone system

- Net login and staff time adherence based on USA (for voice programs) working time USAST. - Software: Basic Knowledge of web design,

- Identify challenge areas and suggest methods to SEO, SMO and PPC (E-Commerce) improve quality, both at individual level and at - Program specific product knowledge: program level. Product entitlement

- Irritate customer handling skill should be there Different type of customers on call may leads to business deal by CCE Product specific workflows upselling. Understanding of client knowledgebase

- Wrapping up customers details in CRM each and Complaint management every call. - Program specific process knowledge:

- Complete and taken updates on product details Call Handling on daily basis before taking single calls on daily Sales for Clients product and basis. service through Campaign

- Participate in Client Monitoring sessions and C-SAT and customer feedback taken client feedback with Team Leaders / - Process knowledge for TAT adherence
Trainers / Quality - Knowledge of Excel (Optional).

- To ensure that all processes followed by them - Skills: Analytical Abilities adhere to ISO Standards. Written & Verbal communication

Coaching

Good interpersonal skills

Desirable
- Planning & organizing Skills
- Time management Skills
- Initiative
- Willingness to learn

JOB SPECIFICATION:

Educational Qualification Required: Work Experience:

Graduates/Under Graduate Desirable 6-12 months of Call center experience
Others:
Willingness to work in night shifts or Fresher

(Preferable Outbound)

Job Type: Full-time

Salary: ₹8,554.90 - ₹12,599.59 per month

Benefits:

Cell phone reimbursementHealth insurance

Schedule:

Day shift

Supplemental pay types:

Performance bonusQuarterly bonus

COVID-19 considerations:
Na

Ability to commute/relocate:

Patia , Bhubaneshwar - 751024, Orissa: Reliably commute or planning to relocate before starting work (Required)

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

Technical support: 1 year (Preferred)tele sales: 1 year (Preferred)total work: 1 year (Preferred)

Language:

Hindi (Preferred)English (Preferred)