Job Description
JOB DEFINITION
Position: Ops–Executive–International Report To: Ops Team Leader Function: Ops
Code: PRSN-I-HR-OE-DOEJD-DOC-004 Version: 01/00 Work Location: Bhubaneswar
Responsibility: To handle overseas customer through upselling of our USA customer and Generate leads in live calls. Upselling Client product and service through calls
JOB ANALYSIS:
Primary Functions/Responsibilities: Skills & Knowledge Necessary
- Handling overseas client on call and generate - Ability to use the desktop/Laptop leads. computer system
- Maintain customer data and capture customer - Typing speed: minimum 20 wpm. feedback, complain, request or complain in CRM. - Performing all KCRPs on the phone system
- Net login and staff time adherence based on USA (for voice programs) working time USAST. - Software: Basic Knowledge of web design,
- Identify challenge areas and suggest methods to SEO, SMO and PPC (E-Commerce) improve quality, both at individual level and at - Program specific product knowledge: program level. Product entitlement
- Irritate customer handling skill should be there Different type of customers on call may leads to business deal by CCE Product specific workflows upselling. Understanding of client knowledgebase
- Wrapping up customers details in CRM each and Complaint management every call. - Program specific process knowledge:
- Complete and taken updates on product details Call Handling on daily basis before taking single calls on daily Sales for Clients product and basis. service through Campaign
- Participate in Client Monitoring sessions and C-SAT and customer feedback taken client feedback with Team Leaders / - Process knowledge for TAT adherence
Trainers / Quality - Knowledge of Excel (Optional).
- To ensure that all processes followed by them - Skills: Analytical Abilities adhere to ISO Standards. Written & Verbal communication
Coaching
Good interpersonal skills
Desirable
- Planning & organizing Skills
- Time management Skills
- Initiative
- Willingness to learn
JOB SPECIFICATION:
Educational Qualification Required: Work Experience:
Graduates/Under Graduate Desirable 6-12 months of Call center experience
Others:
Willingness to work in night shifts or Fresher
(Preferable Outbound)
Job Type: Full-time
Salary: ₹8,554.+0 - ₹12,5++.5+ per month
Benefits:
Cell phone reimbursementHealth insurance
Schedule:
Day shift
Supplemental pay types:
Performance bonusQuarterly bonus
COVID-1+ considerations:
Na
Ability to commute/relocate:
Patia , Bhubaneshwar - 751024, Orissa: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Technical support: 1 year (Preferred)tele sales: 1 year (Preferred)total work: 1 year (Preferred)
Language:
Hindi (Preferred)English (Preferred)
Position: Ops–Executive–International Report To: Ops Team Leader Function: Ops
Code: PRSN-I-HR-OE-DOEJD-DOC-004 Version: 01/00 Work Location: Bhubaneswar
Responsibility: To handle overseas customer through upselling of our USA customer and Generate leads in live calls. Upselling Client product and service through calls
JOB ANALYSIS:
Primary Functions/Responsibilities: Skills & Knowledge Necessary
- Handling overseas client on call and generate - Ability to use the desktop/Laptop leads. computer system
- Maintain customer data and capture customer - Typing speed: minimum 20 wpm. feedback, complain, request or complain in CRM. - Performing all KCRPs on the phone system
- Net login and staff time adherence based on USA (for voice programs) working time USAST. - Software: Basic Knowledge of web design,
- Identify challenge areas and suggest methods to SEO, SMO and PPC (E-Commerce) improve quality, both at individual level and at - Program specific product knowledge: program level. Product entitlement
- Irritate customer handling skill should be there Different type of customers on call may leads to business deal by CCE Product specific workflows upselling. Understanding of client knowledgebase
- Wrapping up customers details in CRM each and Complaint management every call. - Program specific process knowledge:
- Complete and taken updates on product details Call Handling on daily basis before taking single calls on daily Sales for Clients product and basis. service through Campaign
- Participate in Client Monitoring sessions and C-SAT and customer feedback taken client feedback with Team Leaders / - Process knowledge for TAT adherence
Trainers / Quality - Knowledge of Excel (Optional).
- To ensure that all processes followed by them - Skills: Analytical Abilities adhere to ISO Standards. Written & Verbal communication
Coaching
Good interpersonal skills
Desirable
- Planning & organizing Skills
- Time management Skills
- Initiative
- Willingness to learn
JOB SPECIFICATION:
Educational Qualification Required: Work Experience:
Graduates/Under Graduate Desirable 6-12 months of Call center experience
Others:
Willingness to work in night shifts or Fresher
(Preferable Outbound)
Job Type: Full-time
Salary: ₹8,554.+0 - ₹12,5++.5+ per month
Benefits:
Cell phone reimbursementHealth insurance
Schedule:
Day shift
Supplemental pay types:
Performance bonusQuarterly bonus
COVID-1+ considerations:
Na
Ability to commute/relocate:
Patia , Bhubaneshwar - 751024, Orissa: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Technical support: 1 year (Preferred)tele sales: 1 year (Preferred)total work: 1 year (Preferred)
Language:
Hindi (Preferred)English (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Telecaller position is now open for candidates interested in the Fresher Jobs sector. This role in Bhubaneswar offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
