Job Description
Associate will be responsible for handling incoming and outbound calls from customers. Answer calls professionally to provide information about the product available. Keep records of customer interactions and recording details of inquiries, complaints, and comments, as well as actions taken in the CRM. Escalating the calls to level 2 if required. Associate must reply to those queries in a set format. Handle all the complaints of customers and pacify them. Responsible to take the feedbacks from the customer and share with the concern person/deptt. Taking follow-ups from management for the complaints and feedback closure.
💡 Quick Summary
Seeking a career-building opportunity? The Telecaller for Gurgaon position is now open for candidates interested in the BPO Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.