Job Description
Job Description: As a Telecaller, you will be the first point of contact for our customers. Your main responsibilities will include:
Receiving incoming calls from customers and addressing their inquiries.
Collecting and documenting detailed information about the appliance issues reported by customers.
Scheduling appointments for our repair technicians.
Providing information about our services and pricing.
Maintaining a high level of customer satisfaction through professional and courteous interactions.
Key Responsibilities:
Answer incoming calls promptly and professionally.
Gather and record customer information, including contact details and nature of the issue.
Coordinate with the scheduling team to book service appointments.
Address customer queries and provide accurate information.
Follow up with customers to confirm appointments and provide updates if necessary.
Maintain detailed and accurate records of customer interactions.
Requirements:
High school diploma or equivalent.
Proven experience as a telecaller or in a similar customer service role.
Excellent verbal communication skills.
Strong organizational and multitasking abilities.
Ability to handle a high volume of calls and manage time effectively.
Proficiency in using computer systems and CRM software.
A friendly and professional demeanor.
Ability to work independently and as part of a team.
Preferred Qualifications:
Previous experience in the home appliance repair industry.
Bilingual abilities (English and another language).
Job Type: Full-time
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Experience:
total work: 1 year (Preferred)
Work Location: In person
Receiving incoming calls from customers and addressing their inquiries.
Collecting and documenting detailed information about the appliance issues reported by customers.
Scheduling appointments for our repair technicians.
Providing information about our services and pricing.
Maintaining a high level of customer satisfaction through professional and courteous interactions.
Key Responsibilities:
Answer incoming calls promptly and professionally.
Gather and record customer information, including contact details and nature of the issue.
Coordinate with the scheduling team to book service appointments.
Address customer queries and provide accurate information.
Follow up with customers to confirm appointments and provide updates if necessary.
Maintain detailed and accurate records of customer interactions.
Requirements:
High school diploma or equivalent.
Proven experience as a telecaller or in a similar customer service role.
Excellent verbal communication skills.
Strong organizational and multitasking abilities.
Ability to handle a high volume of calls and manage time effectively.
Proficiency in using computer systems and CRM software.
A friendly and professional demeanor.
Ability to work independently and as part of a team.
Preferred Qualifications:
Previous experience in the home appliance repair industry.
Bilingual abilities (English and another language).
Job Type: Full-time
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Experience:
total work: 1 year (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Telecaller position is now open for candidates interested in the Legal Jobs sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.