Telecaller - Work-from-Home (Part-time or Full-time)

Job description

Job Title: Telecaller – Work-from-Home (Part-time or Full-time)

Location: Remote / Work from Home

Job Type: Part-Time / Full-Time

Experience Level: Entry-Level to Intermediate

We are looking for enthusiastic Telecallers to join our team on a work-from-home basis. As a telecaller, your role will be to connect with potential and existing customers, make calls, and promote services or handle inquiries. This is a flexible position, offering both part-time and full-time opportunities to suit your schedule.

Key Responsibilities

• Make outbound calls to potential or existing customers

• Promote and inform customers about products, services, or offers

• Answer inbound calls and address customer inquiries or concerns

• Maintain accurate records of customer interactions and update CRM systems

• Follow scripts and guidelines while maintaining a natural, conversational tone

• Meet daily or weekly targets for calls and customer engagements

• Provide solutions and escalate issues to appropriate teams if necessary

Requirements

• Excellent communication skills and a clear, friendly phone voice

• Strong listening and problem-solving abilities

• Ability to work independently and manage time efficiently

• Basic computer skills and familiarity with CRM software (preferred)

• A quiet and professional home office environment

• Previous telecalling or customer service experience is a plus but not mandatory

• Availability to work flexible hours (part-time or full-time options available)

What We Offer

• Flexible Work Hours: Choose your own shifts – part-time or full-time

• Remote Work: No commute, work from the comfort of your home

• Competitive Pay: Hourly wage with performance-based incentives

• Training Provided: Onboarding and continuous support to help you succeed

• Career Growth: Opportunities for advancement and skill development

• Supportive Environment: Work with a friendly and helpful team