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Your primary responsibilities will include handling projects in sectors such as Banking & Corporate Brand...
Telecalling Team Leader
Place of work
Ahmedabad
Contract type
Full-time
Start date
3 weeks ago
Salary
-
Job details
Job description, work day and responsibilities
We are looking for a Telecalling Team Leader to join our team at Astute Group. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to . The role offers ₹16000 - ₹22000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Key Responsibilities:
• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Company address
Offer ID: #1273200,
Published: 3 weeks ago,
Company registered: 1 month ago
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