Telecalling Team Leader

We are looking for a Telecalling Team Leader to join our team at Astute Group. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to . The role offers ₹16000 - ₹22000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates