• Exciting healthcare opportunity! Help patients get access to the holistic care they deserve, and live their best, pain-free lives!
• Fully remote
• Looking for candidates who reside in: Texas, Illinois, Michigan, Georgia, or Maryland
• Requires 150+ outbound cold calls daily
• Must include evening and/or weekend hours to best reach clients
• Make up to nearly $50,000 per year (total compensation based on base salary plus expected commission)

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Company Overview:

If you are excited to join an early-stage, dynamic healthcare startup and tackle new challenges as they arise, this is the job for you. Protera Health is an innovative digital health company that cares for patients with back and joint pain.

As clinicians ourselves, we decided to create the “right” way to take care of patients - the way you would want your own loved ones with back and joint pain to be treated.

We are looking for someone who is excited to work hard and grow professionally. This is a busy, dynamic, energetic (and sometimes chaotic!) early-stage atmosphere where you can have a direct impact on the organization. We are looking for someone who thrives in this environment, who can bring the right attitude, work ethic, and personality needed to become an integral part of the Protera Health team.

Job Overview:

As an Outreach & Engagement Specialist, you will be responsible for:
• Being a positive representative of Protera Health
• Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and to assist with enrollment into the program.
• Providing education to patients on Protera Health’s value and the resources available to them once they enroll.
• Manage inbound calls from potential patients.
• Achieve member enrollment goals as driven by company KPIs.
• Support patients by answering their questions, addressing their concerns, and providing guidance and support.
• Document all interactions accurately and in a timely manner.
• Work with patients to schedule appointments and follow-up care as needed.
• Participate in training and development opportunities to stay current on healthcare trends and regulations.

About you:
• Thrive in a dynamic and rapidly evolving environment.
• Excited by being at the forefront of healthcare innovation.
• Excellent customer service and strong, empathetic communication skills..
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Must have ability to communicate clearly in phone and written (i.e., email and text message) formats

Requirements:
• Experience making 150+ calls per day with success
• Some evening and weekends hours
• Reliable high speed internet-connection.
• Able to work remotely in a quiet, clean, and well-lit space.

The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients over the phone.

Bonus points if you have any of the following
• Experience working in a fast-paced and dynamic startup environment.
• Experience with CRMs and EMRs.
• Experience in social work/community outreach.
• Familiarity with Medicare and Medicaid health plans.
• Ability to scope and tackle ambiguous problems

Compensation:

- On target earnings up to $24hr / hour ($18 / hour base + incentive for successful enrollments), equating to up to $49,920 per year

- Stock option package opportunities

- Standard health benefits and PTO

Note:

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Job Type: Full-time

Pay: Up to $49,920.00 per year

Benefits:
• Work from home

Supplemental Pay:
• Commission pay

Application Question(s):
• Do you have 2+ years experience making 150+ outbound calls per day? If yes, using what CRM?
• We are looking for candidates who live in: Texas, Illinois, Georgia, Michigan, or Maryland - which of these states do you live in?

Work Location: Remote