Telephone Operator | Fresher

Front Office Executive

Experience: Fresher
Location: MIDC, Andheri East, Mumbai

Responsibilities:

· Provide first level contact and convey resolutions to customer issues

· Properly escalate unresolved queries to the next level of support

· Track, route and redirect problems to correct resources

· Update customer data and produce activity reports

· Walk customers through problem solving process

· Follow up with customers, provide feedback and see problems through to resolution

· Utilize excellent customer service skills and exceed customers’ expectations

· Ensure proper recording, documentation and closure

· Recommended procedure modifications or improvements

· Preserve and grow your knowledge of procedures, products and services

Requirements and skills:

· Graduation is Must

· Proficiency in English and Hindi

· Strong client-facing and communication skills

· Multi-tasking skills

· Customer service orientation

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹12,000.00 - ₹15,000.00 per month

Job Types: Full-time, Permanent

Salary: ₹12,000.00 - ₹15,000.00 per month

Benefits:
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:
• Day shift

Application Question(s):
• Will you be able to travel to MIDC, Andheri East ?
• Are you a Fresher ? If Yes, then only apply

Education:
• Bachelor's (Required)

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